Customer Relationship Officer

SK Finance; Sirsa, Hisar; Hybrid; INR 250,000 - 380,000; Full time

Job summary

SK Finance in Sirsa, Haryana is seeking a Customer Engagement professional to manage a portfolio of customers, engage for payments, and resolve queries.

The role covers collections management, offering flexible payment options, maintaining documentation, and collaborating with sales to improve customer satisfaction. Prior experience in collections is valued.

Responsibilities

• Build and maintain relationships with customers.
• Proactively engage customers for payments and resolve queries.
• Manage portfolio of customers for timely payments.
• Identify potential delinquencies and take action.
• Offer flexible payment options and negotiate settlements.
• Ensure customer commitment to payment plans.
• Maintain accurate records of interactions and agreements.
• Follow up on payments and escalate overdue cases.
• Address customer concerns and improve satisfaction.
• Collaborate with sales team for cross-sell opportunities

Job description

Role & responsibilities

1. Customer Engagement

• Build and maintain relationships with customers.
• Proactively engage customers for payments and resolve queries.

2. Collections Management

• Manage portfolio of customers for timely payments.
• Identify potential delinquencies and take action.

3. Payment Solutions

• Offer flexible payment options and negotiate settlements.
• Ensure customer commitment to payment plans.

4. Documentation & Follow-up

• Maintain accurate records of interactions and agreements.
• Follow up on payments and escalade overdue cases.

5. Customer Retention

• Address customer concerns and improve satisfaction.
• Collaborate with sales team for cross-sell opportunities