Customer Relationship Officer

SK Finance; Panipat, Jind, Bhiwani district; Hybrid; INR 240,000 - 480,000; Full time

Job summary

SK Finance in India is seeking a dynamic professional to manage customer engagement, collections, and payment solutions, ensuring timely payments and clear communication with customers.

You will maintain accurate records, follow up on overdue accounts, and collaborate with the sales team to explore cross-sell opportunities while sustaining high customer satisfaction.

Responsibilities

• Build and maintain relationships with customers.
• Proactively engage customers for payments and resolve queries.
• Manage portfolio of customers for timely payments.
• Identify potential delinquencies and take action.
• Offer flexible payment options and negotiate settlements.
• Ensure customer commitment to payment plans.
• Maintain accurate records of interactions and agreements.
• Follow up on payments and escalade overdue cases.
• Address customer concerns and improve satisfaction.
• Collaborate with sales team for cross-sell opportunities

Job description

Role & responsibilities

1. Customer Engagement

• Build and maintain relationships with customers.
• Proactively engage customers for payments and resolve queries.

2. Collections Management

• Manage portfolio of customers for timely payments.
• Identify potential delinquencies and take action.

3. Payment Solutions

• Offer flexible payment options and negotiate settlements.
• Ensure customer commitment to payment plans.

4. Documentation & Follow-up

• Maintain accurate records of interactions and agreements.
• Follow up on payments and escalade overdue cases.

5. Customer Retention

• Address customer concerns and improve satisfaction.
• Collaborate with sales team for cross-sell opportunities