Senior Customer Care Officer (Kannada)

Punarjan Ayurveda; Hyderabad; On-site; INR 250,000 - 420,000; Full time

Job summary

Punarjan Ayurveda in Hyderabad is seeking an experienced Customer Service Executive to handle inbound and outbound calls for sales and patient queries. You will provide accurate information, follow prescribed procedures, and strive to meet daily sales targets while maintaining high quality service.

Qualified candidates will have 3-5 years of customer care experience in sales, be fluent in Kannada, and be willing to relocate to Hyderabad for office-based work.

Qualifications

• Minimum graduation with 3-5 years of experience in customer care in sales process
• Familiarity with CRM systems and technical knowledge for data updating in the system
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication and presentation skills in the voice process for this position
• Preferred ability to multi-task, prioritize and manage time effectively in the process
• Should be proficient in Kannada because used to conversations with Karnataka patients
• Preferred candidates willing to relocate to Hyderabad for work from office position

Responsibilities

• Managing incoming and outgoing calls from leads and customer queries on treatment
• Handle large volumes of calls and ensure compliant calls
• Generate sales end of day from data from the concerned department
• Provide accurate, valid and complete information using the right methods/tools
• Meet targets and call handling quotas for sales and customer service
• Keep records of customer interactions, process accounts and file documents
• Follow communication procedures, guidelines and policies

Skills

Customer service

Sales process

Communication

Time management

Multitasking

Kannada language

Willing to relocate to Hyderabad

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

Managing incoming and outgoing calls from leads customer queries on treatment

Manage large amounts of incoming and outgoing calls as well as compliant calls

Generate sales end of the day from received data from the concern department

Provide accurate, valid and complete information by using the right methods/tools

Meet target oriented and customer service team sales targets and call handling quotas

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies accordingly your process

Proven customer support experience or experience as a patient service representative.

Requirements:

Minimum graduation with 3-5 years of experience in customer care in sales process

Familiarity with CRM systems technical knowledge for data updating in the system

Customer orientation and ability to adapt/respond to different types of customers

Excellent communication and presentation skills in the voice process for this position

Preferred ability to multi-task, prioritize and manage time effectively in the process

Should be Proficient in Kannada, because used to conversation with Karnataka Patients

Preferred candidates who are willing to relocate Hyderabad for work from office position.