Senior Customer Care Officer (Hindi)

Punarjan Ayurveda; Hyderabad; On-site; INR 350,000 - 500,000; Full time

Job summary

Punarjan Ayurveda in Hyderabad is seeking a customer care professional to handle inbound and outbound calls, provide accurate information, and support sales processes. You will work with CRM systems, maintain records, and aim to meet daily targets in a fast-paced environment.

The role requires 3-5 years of experience in customer care with sales, strong Hindi communication skills, and willingness to relocate to Hyderabad for a full-time office position.

Qualifications

• Minimum graduation with 3-5 years of experience in customer care in sales process
• Familiarity with CRM systems technical knowledge for data updating in the system
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication and presentation skills in the voice process for this position
• Preferred ability to multi-task, prioritize and manage time effectively in the process
• Should be Proficient in Hindi, because used to conversation with North Indian Patients
• Preferred candidates who are willing to relocate Hyderabad for work from office position.

Responsibilities

• Manage incoming and outgoing calls from leads and customer queries on treatment
• Manage large amounts of incoming and outgoing calls as well as compliant calls
• Generate sales end of the day from received data from the concern department
• Provide accurate, valid and complete information by using the right methods/tools
• Meet target oriented and customer service team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies accordingly your process

Skills

Customer care

Sales process

Communication skills

Presentation skills

Time management

Multitasking

Customer orientation

Adaptability

Hindi language

Education

Graduation or higher

Tools

CRM systems

Job description

Managing incoming and outgoing calls from leads customer queries on treatment

Manage large amounts of incoming and outgoing calls as well as compliant calls

Generate sales end of the day from received data from the concern department

Provide accurate, valid and complete information by using the right methods/tools

Meet target oriented and customer service team sales targets and call handling quotas

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies accordingly your process

Proven customer support experience or experience as a patient service representative.

Requirements:

• Minimum graduation with 3-5 years of experience in customer care in sales process
• Familiarity with CRM systems technical knowledge for data updating in the system
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication and presentation skills in the voice process for this position
• Preferred ability to multi-task, prioritize and manage time effectively in the process
• Should be Proficient in Hindi, because used to conversation with North Indian Patients
• Preferred candidates who are willing to relocate Hyderabad for work from office position.