Customer Support executive - Kormangala

Vyapar.in; Bengaluru; On-site; INR 225,000 - 275,000; Full time

Benefits offered by this job

PF

Medical Insurance

Job summary

Vyapar.in in Bengaluru is seeking a customer service representative who can handle customer calls and ensure satisfaction. The ideal candidate will be proficient in Hindi and English, with strong problem-solving abilities and attention to detail.

Responsibilities include answering calls, responding to emails, maintaining customer satisfaction ratings, and participating in training. Flexibility for holiday and weekend work is essential. The position offers a salary range of 2.5 LP, with benefits such as PF and medical insurance.

Qualifications

• Fluent in Hindi and English is mandatory.
• Experience in a call centre or customer service environment is a plus.
• Flexibility to work on holidays and weekends.

Responsibilities

• Answer incoming customer calls and take appropriate action.
• Respond to emails timely and ensure process adherence.
• Maintain customer satisfaction ratings.
• Participate in mandatory training sessions.

Skills

Problem solving abilities

Verbal and written communication skills

Attention to detail

Typing skills

Education

Proficient in relevant computer applications

Knowledge in a customer service environment

Job description

Job Description

Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

• Should be able to answer to emails timely ensuring adherence to the process standards.
• Follow up customer calls made wherever is necessary
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.

Qualifications

• Education and Experience:
  • Proficient in relevant computer applications
  • Required language proficiency, especially Hindi and English.
• Added advantage:
  • Knowledge or some experience in a call centre or customer service environment
  • Good data entry and typing skills
• Key Competencies and Skills:
  • Strong problem solving abilities on technical and accounting basics.
  • Verbal and written communication skills
  • Problem analysis and problem solving
  • Attention to detail
  • High level of professionalism
  • Must be available to work some holidays and weekends (flexibility)

Additional Information

Salary range 2.5 LP

PF

Medical Insurance

Note : Hindi is mandatory