Walk-in | Call Center Executive

Sri Shankara Cancer Foundation; Bengaluru; On-site; INR 210,000 - 330,000; Full time

Job summary

Sri Shankara Cancer Foundation in Bengaluru seeks a frontline telecalling executive to handle patient appointments and inquiries. You will provide information on OPD schedules, doctor availability, and hospital guidelines. The role involves using hospital software to manage bookings and follow up for feedback and reminders.

Candidates with a Bachelor's degree and 0–1 year of telecalling experience are welcome; fluency in English and Kannada, empathy, and good MS Office skills are preferred.

Qualifications

• Education: Any Bachelor's degree (BA, B.Com, B.Sc, BBA, etc).
• Experience: 0 to 1 year in telecalling, customer support, or front-desk roles.
• Languages: Proficiency in English and Kannada; Hindi knowledge preferred.
• Communication: Exceptional verbal communication, active listening, and phone etiquette.
• Soft Skills: Empathy, patience and patient-centric mindset for hospital environment.
• Technical: Basic computer knowledge and familiarity with MS Office.

Responsibilities

• Handle inbound and outbound calls regarding patient appointments, department inquiries, and hospital services.
• Provide accurate information about OPD schedules, doctor availability, and facility guidelines.
• Confirm, reschedule, or cancel patient appointments using the hospital management software.
• Follow up with patients for post-consultation feedback and upcoming procedure reminders.
• Address basic patient queries or direct complex medical concerns to the appropriate department.
• Maintain accurate records of all customer interactions and call logs in the internal database.

Skills

English

Kannada

Hindi

Communication

Empathy

Patience

Phone etiquette

MS Office

Basic computer skills

Education

Bachelor's degree

Tools

MS Office

Job description

Key Responsibilities

• Handle inbound and outbound calls regarding patient appointments, department inquiries, and hospital services.
• Provide accurate information about OPD schedules, doctor availability, and facility guidelines.
• Confirm, reschedule, or cancel patient appointments using the hospital management software.
• Follow up with patients for post-consultation feedback and upcoming procedure reminders.
• Address basic patient queries or direct complex medical concerns to the appropriate department.
• Maintain accurate records of all customer interactions and call logs in the internal database.

Required Qualifications & Skills

• Education: Any Bachelors degree (BA, B.Com, B.Sc, BBA, etc).
• Experience: 0 to 1 year in telecalling, customer support, or front-desk roles (Healthcare experience is a plus, but freshers are encouraged to apply).
• Languages: Proficiency in English and Kannada; knowledge of Hindi or other regional languages is highly preferred.
• Communication: Exceptional verbal communication, active listening, and phone etiquette.
• Soft Skills: High empathy, patience, and a patient-centric mindset needed for a hospital environment.
• Technical Skills: Basic computer knowledge and familiarity with MS Office (Excel, Word).