Senior Customer Care Officer (Bengali)

Punarjan Ayurveda; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Punarjan Ayurveda in Hyderabad is seeking a customer care professional to manage inbound and outbound calls, handle customer queries on treatment, and drive end-of-day sales. The role requires data accuracy, adherence to procedures, and strong communication skills.

Candidates must have 3–5 years in customer care for sales, be proficient in Bengali, and be willing to relocate to Hyderabad for an office-based position.

Qualifications

• Minimum graduation with 3-5 years of experience in customer care in sales process.
• Familiarity with CRM systems and data updating in the system.
• Customer orientation and ability to adapt to different types of customers.
• Excellent communication and presentation skills for voice processes.
• Ability to multitask, prioritize and manage time effectively.
• Proficient in Bengali due to conversations with West Bengal patients.
• Relocation to Hyderabad for work from office position.

Responsibilities

• Manage incoming and outgoing calls from leads and customer queries on treatment.
• Handle large volumes of compliant calls and generate end-of-day sales from department data.
• Provide accurate information using appropriate methods/tools.
• Meet sales targets and call handling quotas as part of customer service team.
• Keep records of customer interactions and process accounts/documents.
• Follow procedures, guidelines and policies in the process.

Skills

CRM proficiency

Customer service

Communication skills

Presentation skills

Multitasking

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

Managing incoming and outgoing calls from leads customer queries on treatment

Manage large amounts of incoming and outgoing calls as well as compliant calls

Generate sales end of the day from received data from the concern department

Provide accurate, valid and complete information by using the right methods/tools

Meet target oriented and customer service team sales targets and call handling quotas

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies accordingly your process

Proven customer support experience or experience as a patient service representative.

Requirements

• Minimum graduation with 3-5 years of experience in customer care in sales process
• Familiarity with CRM systems technical knowledge for data updating in the system
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication and presentation skills in the voice process for this position
• Preferred ability to multi-task, prioritize and manage time effectively in the process
• Should be Proficient in Bengali, because used to conversation with West Bengal Patients
• Preferred candidates who are willing to relocate Hyderabad for work from office position.