Customer sales Associate

Specsmakers Opticians; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Sales incentives

Job summary

Specsmakers Opticians in Bengaluru seeks a friendly Sales Associate to assist customers in selecting eyeglasses and sunglasses, and to deliver outstanding service.

You will work with the store team to meet monthly and annual sales targets, handle customer queries, and follow store SOPs. English fluency and a graduate qualification are required.

Engage with customers, conduct follow-up calls, and contribute to high NPS by providing knowledgeable product guidance during peak times.

Qualifications

• Customer service duties and handling queries.
• Assist customers in selecting eyeglasses and sunglasses.
• Achieve monthly and annual sales targets.
• Follow store SOPs and coordinate with team.
• Conduct follow-up calls for feedback and higher NPS.

Responsibilities

• Report to Store Manager.
• Assist customers in selecting eyeglasses and sunglasses.
• Work with store team to achieve store targets.
• Handle customer queries and escalate when needed.
• Perform follow-up calls for feedback and higher NPS.
• Coordinate with Retail Sales Representatives during peak times.
• Greet customers and identify needs.
• Ensure high levels of customer satisfaction through sales service.

Skills

Customer service

English fluency

Sales

Team collaboration

Education

Graduate

Job description

Reporting to Store Manager

Ensuring that all customers are given the best in customer service

Assisting the customers in selecting eyeglasses and sunglasses

Working with the store team in assisting them in achieving the store targets

Working along with the team members and the store manager in following the store SOPs

Ensuring customer queries are handled and escalated and solved at the store level.

Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.

Team up with co-workers to ensure proper customer service.

Responsible for achieving the monthly and annual sales targets as planned.

Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.

Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).

The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.

Ensure high levels of customer satisfaction through excellent sales service.

Greeting customers and find out the needs.

Job Benefits Perks Sales incentives