Customer sales Associate - Gachibowli

Greytip Software Private Limited; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Sales incentives

Employee benefits

Job summary

Greytip Software Private Limited in Hyderabad is seeking a customer-facing professional to assist customers in selecting eyewear and to ensure top-notch service. The role involves achieving store targets, handling queries, and coordinating with the sales team to maintain high customer satisfaction.

Ideal candidates are graduates with pleasant personalities, strong communication skills, and fluency in English.

Qualifications

• Candidate must be Graduate with pleasant personality and good communication skills.
• Must be fluent in English.

Responsibilities

• Ensuring that all customers are given the best in customer service.
• Assisting the customers in selecting eyeglasses and sunglasses.
• Working with the store team to help achieve store targets.
• Following store SOPs with the store manager and team.
• Handling and escalating customer queries at the store level.
• Performing follow-up calls with customers for feedback and higher NPS.
• Co-operating with coworkers to ensure proper customer service.
• Responsible for achieving monthly and annual sales targets as planned.
• Following up on customer enquiries daily and coordinating marketing SMS blasts as directed.
• Coordinate with Retail Sales Representatives to provide excellent service during peak times.

Skills

English communication

Customer service

Team collaboration

Education

Graduate degree

Job description

Ensuring that all customers are given the best in customer service

Assisting the customers in selecting eyeglasses and sunglasses

Working with the store team in assisting them in achieving the store targets

Working along with the team members and the store manager in following the store SOP's

Ensuring customer queries are handled and escalated and solved at the store level.

Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.

Team up with co-workers to ensure proper customer service.

Responsible for achieving the monthly and annual sales targets as planned.

Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.

Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).

The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.

Ensure high levels of customer satisfaction through excellent sales service.

Greeting customers and find out the needs.

Job Benefits & Perks & Sales incentives