Walk-in Drive at Firstsource

Firstsource; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Two-way cab within 40 km

Career growth opportunities

Exposure to international processes

Job summary

Firstsource Solutions Ltd is hiring a Customer Support Associate for the International Voice Process in Gurugram. Both freshers and experienced candidates are welcome to apply, with a strong emphasis on customer satisfaction and professional communication.

The role requires 12th pass, good English verbal skills, basic computer proficiency, and willingness to work in rotational shifts. Benefit highlights include a two-way cab within 40 km, opportunities for career growth, and exposure to

Qualifications

• Education: 12th Pass and above.
• Good verbal communication skills in English.
• Basic computer proficiency.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide accurate information.
• Deliver exceptional customer service and ensure customer satisfaction.
• Follow process guidelines and quality standards.
• Accurately document customer interactions in the system.
• Meet productivity and performance targets.

Skills

Good verbal English

Education

12th Pass

Job description

Job Title: Customer Support Associate International Voice Process

Location: Gurugram

Job Description

We are hiring enthusiastic and customer-focused individuals for our International Voice Process. Both freshers and experienced candidates are welcome to apply.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide accurate information.
• Deliver exceptional customer service and ensure customer satisfaction.
• Follow process guidelines and quality standards.
• Accurately document customer interactions in the system.
• Meet productivity and performance targets.

Eligibility Criteria

• Education: 12th Pass and above.
• Experience: Freshers and experienced candidates can apply.
• Good verbal communication skills in English.
• Basic computer proficiency.
• Willingness to work in rotational shifts.

Benefits

• Two-way cab facility provided within a 40 km radius of the Firstsource office. (No cab charges)
• Opportunity to work in a dynamic international process.
• Career growth and learning opportunities.

Selection Process

1. Berri Connect (AI Screening Call)
2. Candidate Registration
3. HR Interview
4. Mastermind Ai Assessment
5. Operations (Final Round)

Location

*Firstsource Solutions Ltd*

9th Floor, Building 4, Candor TechSpace

Sector 48, Gurugram, Haryana - 122018

Google Location

https://maps.app.goo.gl/FT4vBgvaP9Tt5YV88

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.