Walk-in | Firstsource is hiring -International Semi Voice Process Executive

Firstsource; Bengaluru; On-site; INR 234,000 - 279,000; Full time

Benefits offered by this job

Cab facility

Cab charges as per policy

Job summary

Firstsource Solutions Limited, a global BPO, invites energetic candidates for the International Semi Voice Process position in Bangalore. The role accepts freshers or experienced professionals who can communicate clearly in English and deliver high-quality customer support over calls, emails, and chats.

The job requires processing interactions across channels, maintaining documentation, and meeting quality targets.

Qualifications

• Excellent English communication is mandatory.
• Strong typing with good grammar and accuracy.
• Basic computer knowledge.
• Willingness to work in rotational shifts, including night shifts.
• Freshers and experienced candidates can apply.

Responsibilities

• Handle customer interactions through voice and non-voice channels (calls, emails, and chats).
• Resolve customer queries professionally and efficiently.
• Maintain high standards of communication and customer service.
• Ensure accurate documentation of customer interactions.
• Meet quality and productivity targets.

Skills

Excellent English

Strong typing

Good grammar

Customer service

Interpersonal skills

Fast-paced environment

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

HR Contact-Muhila

International Semi Voice Process Executive (Freshers & Experienced)

Job Location: Bangalore

Job Type: Full-Time | International Semi Voice Process

We are hiring dynamic and customer-focused candidates for our International Semi Voice Process. Candidates must possess excellent verbal and written English communication skills. The ideal candidate should be able to communicate fluently, type accurately with minimal grammatical errors, and provide exceptional customer support.

Key Responsibilities

• Handle customer interactions through voice and non-voice channels (calls, emails, and chats).
• Resolve customer queries professionally and efficiently.
• Maintain high standards of communication and customer service.
• Ensure accurate documentation of customer interactions.
• Meet quality and productivity targets.

Eligibility Criteria

• Freshers and experienced candidates can apply.
• Excellent English communication is mandatory.
• Strong typing skills with good grammar and accuracy.
• Basic computer knowledge.
• Willingness to work in rotational shifts, including night shifts.
• Flexible to work across all shift timings in a 24/7 work environment.

Compensation

• Freshers: 21,000 Take Home Salary (after all deductions)
• Experienced Candidates: 25,000 Take Home Salary (after all deductions)

Transportation

• Cab facility available.
• Cab charges are applicable as per company policy.

Preferred Skills

• Good listening and comprehension skills.
• Customer-centric attitude.
• Ability to work in a fast-paced environment.
• Strong interpersonal and problem-solving skills.

Interested candidates with excellent English communication skills are encouraged to apply.

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.