Senior Coordinator

Ark InfoSolutions; Mumbai; On-site; INR 500,000 - 700,000; Full time

Job summary

A leading information solutions provider is seeking an Executive: Sales Operations in Mumbai, India. This role entails managing CRM-based order processing while ensuring accuracy and efficiency in sales reporting and billing reconciliation. The ideal candidate will have 1–3 years of experience in sales operations and possess strong communication and CRM skills. The position focuses on facilitating partner communications and enhancing customer relations through effective order management.

Qualifications

• 1–3 years of experience in sales operations, order processing, or channel management preferred.
• Experience with distributors/resellers is an advantage.

Responsibilities

• Manage CRM-based order processing with high accuracy.
• Ensure timely billing reconciliation and sales reporting.
• Generate quotations as per company guidelines.
• Coordinate with internal teams for order execution.

Skills

CRM systems

MS Excel

Communication skills

Attention to detail

Customer service orientation

Job description

The Executive: Sales Operations will be responsible for managing CRM-based order processing, pricing coordination, partner communication, and sales reporting. The role ensures accuracy, timely follow-ups, smooth billing reconciliation, and efficient support to resellers and end customers.

Key Responsibilities

• Process and update customer and reseller orders in CRM on a real-time basis with high accuracy.
• Share product pricing with resellers as per the approved price matrix.
• Prepare, maintain, and circulate monthly pricing workings for all India partners.
• Handle website and paid incoming enquiries and guide end customers regarding pricing and authorized reseller details.
• Make outbound calls to resellers and end customers for RFQ and quotation follow-ups.
• Generate and share end-customer quotations as per company guidelines.
• Match and reconcile monthly billing reports and ensure data accuracy.
• Prepare daily sales reports, forecasts, and MIS for management review.
• Share required operational and sales reports through internal systems.
• Coordinate with internal teams (Sales, Accounts, Support) for smooth order execution.
• Strong working knowledge of CRM systems and MS Excel.
• Good understanding of sales operations and order management processes.
• Excellent communication and follow-up skills.
• High attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines.
• Customer-oriented and partner-focused mindset.

Experience

• 1–3 years of experience in sales operations, order processing, or channel management (preferred).
• Experience working with distributors/resellers will be an advantage.