Sales Coordinator + CRM

Accurex Biomedical Pvt. Ltd; Mumbai; On-site; INR 270,000 - 330,000; Full time

Benefits offered by this job

Opportunity for growth and development

Dynamic and collaborative work enviro

Job summary

Accurex Biomedical Pvt. Ltd. is seeking a proactive Sales Coordinator & Customer Relationship Executive to support sales operations, coordinate with customers, and strengthen client relations.

You will bridge gaps between customers, sales teams, and internal departments to ensure excellent service. The ideal candidate has a Bachelor's degree with 1–2 years of relevant experience, strong organizational and communication skills, and a focus on driving customer satisfaction and sales growth.

Qualifications

• Bachelor's degree required.
• 1–2 years of relevant experience preferred.
• Strong organizational and communication skills.

Responsibilities

• Build and maintain relationships with clients.
• Address client inquiries promptly and professionally.
• Understand customer needs and offer solutions.
• Develop strategies to enhance customer experience.
• Collaborate with internal teams for seamless service.
• Handle and resolve customer complaints effectively.
• Prepare quotations and sales documents.
• Organize sales meetings and events.
• Generate sales reports and analyze data.
• Track travel expenses and incentives for the sales team.
• Monitor inventory and coordinate with departments for orders.

Job description

Job Overview

Accurex is looking for a dynamic and customer-focused Sales Coordinator & Customer Relationship Executive to support sales operations while strengthening client relationships. This role is crucial in ensuring smooth coordination between customers, sales teams, and internal departments, while delivering excellent service and driving customer satisfaction.

The ideal candidate will contribute to sales growth and customer retention through efficient coordination, timely follow-ups, and proactive relationship management.

Key Responsibilities

1. Building and maintaining strong relationships with clients or customers.
2. Addressing client inquiries and concerns promptly and professionally.
3. Understanding customer needs and offering solutions or services to meet those needs.
4. Developing and implementing strategies to enhance customer experience and satisfaction.
5. Collaborating with internal teams to ensure seamless customer service.
6. Handling and resolving customer complaints or issues effectively.
7. Keeping accurate records of interactions with customers.
8. Timely follow-up for due payments from distributors.
9. Prepare quotations, proposals, and sales-related documentation.
10. Organize and support sales meetings, events, and activities.
11. Generate sales reports and assist in data analysis.
12. Calculate and manage sales team travel expenses and incentives.
13. Monitor inventory and coordinate with relevant departments for order fulfillment.

Qualifications:

• Bachelor's degree.
• 1-2 years of relevant experience.
• Strong organizational and communication skills.

What We Offer

• Opportunity for growth and development
• Dynamic and collaborative work environment

Salary

Up to 3 LPA (Salary will depend on experience and qualifications and will fall within the specified range)