Sales Operations Coordinator

Encorp Powertrans; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Encorp Powertrans in Mumbai is seeking a sales/order management professional with 2+ years of experience in pre-sales and post-sales within a manufacturing setup. You will log inquiries, gather BOM/QAP/drawings, prepare quotations, initiate orders, and track progress from kickoff to closure.

Proficiency in MS Excel for MIS and reconciliations, plus clear English and Hindi communication, are essential. You will act as single point of contact and drive receivables collections while ensuring

Qualifications

• Minimum 2 years of experience in sales, covering both pre-sales and post-sales / order management.
• Hands-on experience with inquiry-to-order processes in a B2B or manufacturing setup.
• Working knowledge of BOM, QAP and drawings.
• Strong MS Excel skills for ledgers, MIS, trackers and reconciliation reports.
• Proven record of following up on receivables and collections.
• Clear written and spoken communication in English and Hindi.
• Exposure to engineering, fabrication or project-based manufacturing orders.

Responsibilities

• Inquiry management: log inquiries, gather BOM, QAP and drawings, hand over to PPC.
• Costing and quotation: production-costing, RM rates with Purchase, send quotations, track inquiry stages.
• Order initiation and planning: create work orders, collect customer documents, lead kickoff and Order Roadmap.
• Order tracking, MIS and records: order MIS, compare target vs actual, real-time dispatch and sales data, key communications records.
• Cross-functional coordination: liaise with Purchase, Quality, PPC and Production for updates.
• Order closure and reconciliation: closure report and certificate from customer.
• Receivables and debtors management: debtors reports, follow-up, collections, bad debt recovery including visits.
• Customer satisfaction: responsive and high-quality communication as single point of contact.

Skills

MS Excel

Communication in English & Hindi

Sales experience 2+ years

Inquiry-to-order processes

Pre-sales & post-sales experience

Tools

MS Excel

Job description

Role & responsibilities

Roles & responsibilities are stated in summarised KRA form as below:

• 1. Inquiry management > Logging every inquiry in the ledger; getting BOM, QAP and drawings; handing over to PPC
• 2. Costing and quotation > Costing with Production; RM rates with Purchase; sending quotations; tracking inquiry stages
• 3. Order initiation and planning > Work order creation; collecting customer documents; leading the kickoff meeting and Order Roadmap
• 4 Order tracking, MIS and records > Order-specific MIS; target vs actual; real-time dispatch, sales and collection data; record of key order communications
• 5. Cross-functional coordination > Liaison with Purchase (RM cost and status), Quality (inspections), PPC and Production (order updates)
• 6. Order closure and reconciliation > Order Closure Report; order completion certificate from customer
• 7. Receivables and debtors management > Order-wise and customer-wise debtors reports; follow-up and collections; bad debt recovery including visits
• 8. Customer satisfaction > Responsiveness and quality of communication as the customer's single point of contact

Preferred Candidate Profile:

• Minimum 2 years of experience in sales, covering both pre-sales and post-sales / order management.
• Hands-on experience with inquiry-to-order processes in a B2B or manufacturing setup.
• Working knowledge of technical documents such as BOM, QAP and drawings.
• Strong MS Excel skills for ledgers, MIS, trackers and reconciliation reports.
• Proven record of following up on receivables and collections.
• Clear written and spoken communication in English and Hindi.
• Exposure to engineering, fabrication or project-based manufacturing orders.