Manager- Sales Operations (Coordinator)

Gyandhara Industries; Lucknow; On-site; INR 500,000 - 800,000; Full time

Job summary

Gyandhara Industries is seeking a hands-on Sales Operations professional in Lucknow to oversee distributor order and dispatch coordination, monitor sales performance, and act as the central link between field teams and internal departments.

The role requires strong communication, follow-up, and proficiency with Excel, Tally/ERP, and FA/CRM systems. You will own day-to-day sales operations, track schemes and MIS, and support the weekly S&OP process, ensuring commitments are closed.

Qualifications

• Hands-on, organised and proactive individual with strong communication and follow-up skills.
• Capable of coordinating with distributors, field sales teams and department heads.
• Experience in head-office sales operations, distributor order management and dispatch coordination is preferred.

Responsibilities

• Distributor Order & Dispatch Coordination: track orders, advances, pending dispatches and delivery commitments, coordinating with Finance, Logistics and Plant teams.
• Sales Operations: monitor sales performance against targets across sales execs, territories, districts, distributors and SKUs; identify gaps and coordinate follow-ups.
• Distributor Communication: provide timely updates on schemes, order status, dispatches and issues; act as central coordinator between field sales and internal departments.
• Sales Schemes: track scheme implementation, eligibility, reconciliation and timely closure in coordination with Sales and Finance.
• MIS & Reviews: manage daily/weekly reports and coordinate sales review presentations, dashboards and trackers.
• Cross-functional Coordination: support weekly S&OP, track pending actions and escalate issues to Sales Head or Chief of Staff.

Skills

Communication skills

Organised

Follow-up skills

Independent coordination

Tools

Excel

Tally/ERP

FA/CRM systems

Job description

Key Responsibilities

1. Distributor Order & Dispatch Coordination: Track distributor orders, advances, pending dispatches and delivery commitments. Coordinate with Finance, Logistics and Plant teams to ensure timely execution and resolution of delays.
2. Sales Operations: Monitor sales performance against targets across sales executives, territories, districts, distributors and SKUs. Identify gaps and coordinate necessary follow-ups.
3. Distributor Communication: Ensure timely updates on schemes, order status, dispatches and pending issues. Act as the central coordination point between the field sales team and internal departments.
4. Sales Schemes: Track scheme implementation, eligibility, reconciliation and timely closure in coordination with Sales and Finance.
5. MIS & Reviews: Manage the existing MIS team, ensure accuracy of daily/weekly reports, and coordinate sales review presentations, dashboards and action trackers.
6. Cross-functional Coordination: Support the weekly S&OP process, track pending actions and escalate unresolved issues to the Sales Head or Chief of Staff.

Candidate Profile

We need a hands-on, organised and proactive person with strong communication and follow-up skills, capable of coordinating independently with distributors, field sales teams and department heads.

The candidate should be comfortable with Excel, Tally/ERP and preferably FA /CRM systems.

The requirement is for someone who can take ownership of day-to-day sales operations, coordinate effectively and ensure commitments are followed through to closure.

Please prioritise candidates with experience in head-office sales operations, distributor order management and dispatch coordination within FMCG or manufacturing companies.

Before forwarding profiles, please verify their current CTC, expected CTC, notice period, location preference and relevant hands-on experience.