Senior Buyer Experience Analyst

Truva; Bengaluru; On-site; INR 1,400,000 - 1,900,000; Full time

Job summary

Truva seeks a Senior Buyer Experience professional to drive buyer sales, enhance conversion rates, and deliver an exceptional home-buying journey. You will manage buyer relationships, resolve escalations, and collaborate with cross-functional teams to boost customer satisfaction and business growth.

Based in Bengaluru, this role emphasizes a customer-centric, outcomes-driven approach with strong CRM and sales analytics capabilities to propel buyer-side growth.

Qualifications

• 3+ years in sales, customer experience, or related field.
• Experience in real estate, proptech, or customer-facing sales preferred.
• Familiar with CRM tools, lead tracking dashboards, and metrics.

Responsibilities

• Drive buyer sales and improve conversion rates in the micro-market.
• Guide homebuyers through the purchase journey with personalized assistance.
• Handle customer queries and escalations for a smooth experience.
• Maintain live property listings and build a pipeline of buyer leads.
• Grow CRM database via lead nurturing, follow-ups, and engagement.
• Monitor performance, identify conversion opportunities, meet targets.

Skills

Verbal communication

Written communication

CRM experience

Lead management

Negotiation

Escalation management

Stakeholder management

Sales analytics

Tools

CRM tools

Lead management systems

Sales dashboards

Job description

We are looking for a customer-centric and results-driven Senior Buyer Experience professional to drive buyer sales, improve conversion rates, and deliver an exceptional home-buying experience. The role involves managing buyer relationships, driving sales within the assigned micro-market, resolving customer escalations, and collaborating with cross-functional teams to enhance customer satisfaction and business growth.

Responsibilities:

• Drive buyer sales conversions and improve customer satisfaction and NPS within the assigned micro-market.
• Guide prospective homebuyers throughout their property purchase journey and provide personalized assistance.
• Manage customer queries and escalations to ensure a smooth and satisfactory buying experience.
• Manage live property listings, ensure sales readiness, and build a strong pipeline of qualified buyer leads.
• Actively manage and grow the CRM database through effective lead nurturing, follow-ups, and customer engagement.
• Monitor sales performance, identify conversion opportunities, and achieve business targets.
• Collaborate with growth, partnerships, and product teams to drive buyer-side growth and improve customer experience.

Requirements:

• Excellent verbal and written communication skills.
• Strong customer relationship management and interpersonal skills.
• Proven sales, negotiation, and conversion capabilities.
• Strong problem-solving and escalation management skills.
• Excellent stakeholder management, ownership, and execution abilities.
• Ability to work in a fast-paced, target-driven environment.
• Analytical mindset with a focus on sales performance and customer satisfaction.

Good to know:

• 3+ years of experience in sales, customer experience, relationship management, or a related field.
• Experience in real estate, proptech, or customer-facing sales roles is preferred.
• Familiarity with CRM tools, lead management systems, and sales tracking dashboards.
• Understanding of sales funnels, lead conversion, and customer engagement metrics.
• Knowledge of customer satisfaction metrics, including NPS, and experience handling customer escalations.
• A strong track record of achievements in professional, academic, or extracurricular activities.
• A proactive and customer-first mindset with a passion for delivering business results and exceptional buyer experiences.