Pre-Sales

Hero Realty Pvt Ltd; New Delhi; On-site; INR 400,000 - 700,000; Full time

Job summary

Hero Realty Pvt Ltd is seeking a proactive Lead Generation & Qualification executive in Delhi to manage inbound inquiries, make outbound calls, qualify leads, and nurture prospects through the purchase journey.

You will coordinate site visits, maintain CRM records, generate reports, and support the sales team to meet project targets. A background in real estate and strong communication are desirable.

Qualifications

• Graduate in any discipline (MBA preferred).
• 1-4 years of experience in Pre-Sales, Telesales, Inside Sales, Customer Relationship Management, or Real Estate Sales.
• Experience in residential real estate will be preferred.

Responsibilities

• Attend inbound inquiries and generate interest in company projects.
• Qualify leads based on customer requirements, budget, location preference, and purchase intent.
• Maintain regular follow-ups with prospects to nurture leads and maximize conversions.
• Provide detailed information about projects, pricing, and ongoing promotions; address queries professionally.
• Schedule and coordinate site visits with the Sales team; follow up post-visit for feedback.
• Update CRM with interactions, lead status, and follow-up activities; generate reports.
• Support the Sales team to ensure smooth handover of qualified leads and assist in campaigns.

Skills

Communication skills

Customer handling

CRM knowledge

Sales lifecycle understanding

Multitasking

Follow-up skills

Education

Graduate degree

MBA preferred

Job description

Lead Generation & Qualification

• Attend inbound inquiries received through digital platforms, website, walk-ins, and marketing campaigns.
• Make outbound calls to prospective customers and generate interest in company projects.
• Qualify leads based on customer requirements, budget, location preference, and purchase intent.
• Maintain regular follow-ups with prospects to nurture leads and maximize conversions.

Customer Engagement

• Provide detailed information about projects, product offerings, pricing, and ongoing promotions.
• Address customer queries professionally and ensure effective resolution.
• Build and maintain a strong relationship with prospective customers.

Site Visit Management

• Schedule and coordinate site visits with the Sales team.
• Ensure adequate customer briefing before site visits.
• Follow up post-site visit and gather customer feedback.

CRM & Reporting

• Update customer interactions, lead status, and follow-up activities in CRM.
• Maintain accurate lead records and customer databases.
• Generate daily, weekly, and monthly lead conversion reports.

Sales Support

• Work closely with the Sales team to ensure smooth handover of qualified leads.
• Assist in campaign execution, customer events, and promotional activities.
• Support achievement of project sales targets through effective lead management.

Qualifications & Experience

• Graduate in any discipline (MBA preferred).
• 1-4 years of experience in Pre-Sales, Telesales, Inside Sales, Customer Relationship Management, or Real Estate Sales.
• Experience in residential real estate will be preferred.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer handling and persuasion abilities.
• Knowledge of CRM systems and Microsoft Office.
• Good understanding of sales processes and customer lifecycle management.
• Ability to multitask and work in a target-driven environment.
• Strong follow-up and relationship management skills.