Sales Operation

Nexion India; Sarkhej; On-site; INR 400,000 - 600,000; Full time

Job summary

Nexion India is seeking an Executive - Operations to support CRM usage, track issues faced by 135+ users, and coordinate resolution with partner teams from the Ahmedabad office. You will also contribute to maintaining operational data and reports while ensuring timely communication across stakeholders.

The role emphasizes collaboration with internal teams and external partners, strong English communication, and proficiency in Excel for reporting and analytics.

Qualifications

• Strong English communication, both verbal and written.
• Ability to coordinate with multiple stakeholders and ensure timely task resolution.
• Good analytical and problem-solving skills.
• Basic knowledge of CRM systems and reporting is a plus.
• Proficiency in MS Excel.

Responsibilities

• Understand and track errors/issues faced by the internal team (135+ users) in the CRM system.
• Coordinate with the CRM development partner team for resolution of errors/issues in minimum time.
• Collaborate with third-party agencies for mystery shopping activities.
• Analyze reports shared by third-party agencies and ensure alignment with company policies.
• Maintain effective communication across internal teams and external partners for smooth operations.
• Manage, organize, and maintain operational data and reports.

Skills

English communication

Stakeholder coordination

Analytical thinking

CRM basics

MS Excel

Tools

CRM system

Job description

Job Title: Executive - Operations
Department: Operations
Location: Ahmedabad (Office-based)
Experience: Minimum 1 year
Key Responsibilities:

• Understand and track errors/issues faced by the internal team (135 + users) in the CRM system.
• Coordinate with the CRM development partner team for resolution of errors/issues in minimum time.
• Collaborate with third-party agencies for mystery shopping activities.
• Analyze reports shared by third-party agencies and ensure alignment with company policies.
• Maintain effective communication across internal teams and external partners for smooth operations.
• Manage, organize, and maintain operational data and reports

Required Skills & Qualifications:

• Strong communication skills, especially in English (verbal and written).
• Ability to coordinate with multiple stakeholders and ensure timely resolution of tasks.
• Good analytical and problem-solving skills.
• Basic knowledge of CRM systems and reporting will be an added advantage.
• Proficiency in MS Excel

Key Competencies:

• Attention to Detail: Ability to identify, track, and resolve operational issues effectively.
• Time Management: Skilled at prioritizing and handling multiple tasks under deadlines.
• Teamwork & Collaboration: Works well with internal teams and external partners.
• Accountability: Takes ownership of assigned responsibilities and delivers results.
• Adaptability: Flexible to work in a dynamic environment and handle new challenges.

Why Join Us:

• Opportunity to work closely with senior leadership and contribute to impactful operational initiatives.
• Exposure to CRM systems, third-party collaborations, and real-time problem-solving.
• Supportive and professional work environment that encourages learning and growth.
• Career advancement opportunities within the organization for high performers.