Manager- Business Operations

ThinkBig Digital Solutions; India; Remote; INR 800,000 - 1,200,000; Full time

Job summary

ThinkBig Digital Solutions is looking for a Manager - Business Operations to track strategic initiatives and assist the Business Development team with lead management and client coordination. This role is crucial for ensuring that all priorities are monitored, deadlines are met, and effective communication flows between teams. The ideal candidate should possess a strong attention to detail, operational excellence, and experience with CRM and productivity tools. This full-time position is based in India.

Qualifications

• Prior experience in consulting, operations, business coordination, or similar roles.
• Strong organisational and follow-up discipline with the ability to manage multiple workstreams.
• Excellent written, verbal, and presentation skills.

Responsibilities

• Track company-wide initiatives, projects, deadlines, owners, and dependencies.
• Maintain well-organised project documentation, internal notes, and process documents.
• Support the Business Development team with client-facing materials and presentations.

Skills

Strong coordination

Execution skills

Stakeholder management

Attention to detail

Professional communication

Adaptability

Tools

HubSpot

Salesforce

Excel

PowerPoint

Canva

Notion

Job description

ThinkBig Digital Solutions Pvt Ltd | Full time

The company is a fast‑growing, execution‑focused organisation working across strategic initiatives, business development, and cross‑functional operations. The leadership team operates in a dynamic environment that requires strong coordination, structured execution, and real‑time visibility into priorities, pipelines, and progress. The organisation values clarity, accountability, and operational excellence, supported by modern tools and data‑driven processes.

Role Overview

We are seeking a highly organised and proactive Manager‑ Business Operations to support leadership in tracking strategic initiatives and to assist the Business Development (BD) function with lead management, pipeline tracking, and client coordination. This is a high‑impact, execution‑oriented role that serves as a central hub for information, follow‑ups, and documentation across teams.

The ideal candidate is detail‑oriented, tech‑savvy, and comfortable working across functions, ensuring priorities are clearly tracked, timelines are met, and no critical actions fall through the cracks.

Key Responsibilities

Strategic Initiative Tracking & Coordination

• Track company‑wide initiatives, projects, deadlines, owners, and dependencies in a structured and organised manner.
• Work closely with team leads and individual contributors to capture progress updates, risks, and upcoming deliverables.
• Maintain well‑organised folders, project documentation, internal notes, and process documents.
• Prepare concise summaries, dashboards, and progress reports for leadership review.
• Proactively follow up with stakeholders to ensure timelines are met and blockers are escalated in a timely manner.

Business Development Support

• Track and update all incoming leads, opportunities, and client interactions within CRM systems (HubSpot, Salesforce, or similar).
• Maintain accurate records of opportunity status, meeting history, follow‑up actions, and next steps.
• Support the BD team with client‑facing materials, pitch decks, follow‑up emails, and meeting summaries.
• Ensure the BD pipeline remains clean, structured, current, and actionable at all times.
• Prepare professional presentations, summaries, and reports for internal and external stakeholders.

Communication & Cross‑Functional Coordination

• Act as a central coordination point across teams to facilitate information flow, updates, and scheduling.
• Communicate clearly and professionally through email, messaging platforms, and meetings.
• Draft internal communications, meeting notes, action trackers, and structured summaries as required.

Technology, Tools & Process Enablement

• Use CRM platforms to maintain accurate and reliable data.
• Work with productivity and collaboration tools such as Excel, Word, PowerPoint, Canva, Notion, and similar platforms.
• Leverage AI tools (ChatGPT and other generative AI solutions) for research, drafting, documentation, and efficiency improvements.
• Identify opportunities to improve internal processes, documentation, and tool adoption to enhance team productivity.

Qualifications & Experience

• Prior experience in consulting, operations, business coordination, or similar roles.
• Strong organisational and follow‑up discipline with the ability to manage multiple parallel workstreams.
• High level of structure, attention to detail, and ownership mindset.
• Excellent written, verbal, and presentation skills.
• Hands‑on experience with CRM systems (HubSpot, Salesforce), productivity tools (Excel, Word, PowerPoint), and basic design tools (Canva).
• Comfortable using AI tools to accelerate workflows and improve output quality.
• Ability to work independently with minimal supervision in a fast‑paced, cross‑functional environment.

Required Skills

• Strong coordination, execution, and stakeholder management skills.
• Ability to translate unstructured inputs into clear action plans and documentation.
• High accountability, reliability, and attention to detail.
• Strong interpersonal skills and professional communication.
• Adaptability to changing priorities and deadlines.

Internal & External Contacts

• Regular interaction with leadership and business development teams.
• Coordination with cross‑functional internal teams to track initiatives and deliverables.
• Limited external interaction in support of client communications and BD activities.

What Success Looks Like

• The Business Development pipeline is consistently clean, organised, and up to date.
• Company‑wide initiatives are clearly tracked with no missed deadlines or unresolved follow‑ups.
• Leadership receives timely, accurate updates and well‑structured documentation.
• The role becomes a trusted operational backbone and central point of coordination across the organisation.