Operations Associate (Full-Time | Surat)

Bastion Research; Surat; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Mentorship and continuous learning

Career growth opportunities

Competitive salary and benefits

Job summary

Bastion Research is hiring an Operations Associate to join the Surat team. You will serve as the operational backbone, ensuring efficient website updates, contract handling, invoicing, and data quality across client records.

The role also covers research repository management and marketing workflow operations via Mailchimp. Ideal candidates have up to 1 year of relevant experience, strong organization, reliability, and the ability to work with minimal supervision.

Qualifications

• 0–1 years of experience in an operations / admin / business support role.
• Comfort with web tools, CMS like WordPress, and email marketing platforms.
• Basic invoicing, record-keeping and reconciliation understanding.

Responsibilities

• Website & Digital Maintenance: content updates, pages, images, plugins, uptime, backups and security checks.
• Compliance, Contracts & Financial Ops: manage client agreements, NDAs and invoices; track payments and reconciliation.
• Research / Report Repository Management: monitor new reports, catalogue, versioning, and archiving.
• Marketing / Campaign Ops: manage Mailchimp campaigns, design and dispatch newsletters, track metrics and manage lists.
• General Operational Tasks: document SOPs, streamline workflows, coordinate with teams, and generate status reports.

Skills

Strong organizational skills

Attention to detail

Ability to manage multiple tasks

CMS (WordPress) familiarity

Mailchimp / email marketing tools

Analytical mindset

Sense of urgency

Independent work capability

Version control familiarity

Invoicing / reconciliation basics

Tools

Mailchimp

WordPress

Excel

Job description

Operations Associate (Full-Time | Surat)

Team: Operations

0-2

Part Time

Job Description

You will be the operational backbone of our business—ensuring systems, processes, and client interactions run smoothly. Your key responsibilities will include:

What You'll Do

• Website & Digital Maintenance
  • Keep our website up-to-date (content updates, new pages, images, links, plugin upgrades, bug fixes)
  • Coordinate with vendors or developers if technical issues arise
  • Ensure site performance, monitor uptime, backups, and security checks
• Compliance, Contracts & Financial Ops
  • Prepare, manage, and store client agreements / NDAs / contracts
  • Issue invoices, track payments, and perform reconciliation
  • Maintain accurate client records, databases, and documentation
  • Help with billing cycles, reminders, follow-ups, and escalations
• Research / Report Repository Management
  • Monitor for new Initiating Coverage / similar reports from firms or analysts
  • Download, catalogue, and maintain a repository (with metadata, tags, versioning)
  • Ensure accessibility, version control, and archival of older reports
• Marketing / Campaign Ops (Mailchimp / Email tools)
  • Manage and operate Mailchimp (or equivalent email-marketing platform)
  • Design, schedule, and dispatch marketing / newsletter campaigns
  • Monitor open, click, bounce metrics; maintain and segment mailing lists
  • Clean lists, manage unsubscribes, ensure compliance with email laws / opt-in rules
• General Operational Tasks
  • Support ad hoc admin or operations work relevant to our business
  • Streamline and document internal workflows, Standard Operating Procedures (SOPs)
  • Coordinate with other teams (research, sales, tech) to ensure smooth handoffs
  • Generate periodic status reports, dashboards or trackers for management

What We're Looking For

• 0 to 1 years of experience in an operations / administrative / business support role
• Strong organizational skills, attention to detail, and ability to manage multiple tasks
• Basic comfort with web tools, CMS (WordPress or similar), email marketing tools like Mailchimp
• Basic understanding of invoicing, record keeping, and reconciliation
• Ability to work independently, take ownership, and push tasks to closure
• Familiarity with version control, digital file organization, and repository management
• Analytical mindset: you spot issues, suggest improvements
• Sense of urgency and reliability
• (Bonus) Experience working in fintech, research, publishing, or knowledge services.

Good To Have

• Expertise in excel sheet

What We Offer

• Exposure to a high-growth, intellectually rigorous business
• Opportunity to work across domains (ops, tech, marketing, research)
• Mentorship and continuous learning
• Potential for career growth as the operations function scales
• Competitive salary and benefits (to be discussed)