Customer Care & Operations Associate

Mogi I/O : OTT/Podcast/Short Video Apps for you; India; Hybrid; INR 300,000 - 500,000; Full time

Job summary

Mogi I/O is hiring an Operations Representative in India. This role involves managing daily operations, handling inquiries, and supporting student onboarding. Ideal candidates should have a minimum of 2 years of experience in operations or customer support, strong communication skills, and proficiency with CRM systems like Salesforce or Pipedrive. The position offers a hybrid work model, allowing flexibility in work arrangements while supporting a growing EdTech organization.

Qualifications

• Minimum 2 years of experience in operations, customer support, or similar roles.
• Strong communication skills in written and spoken English.
• Hands-on experience with CRM platforms like Salesforce or HubSpot.

Responsibilities

• Manage daily operational activities including calls and reporting.
• Handle inbound inquiries from prospective students.
• Maintain accurate CRM records and track lead interactions.

Skills

Operations management

Customer support

CRM platforms

Communication skills

Problem-solving

Tools

Microsoft Excel

Google Sheets

CRM Systems

Job description

About the Company

We are hiring on behalf of a fast‑growing EdTech and training organization focused on helping students and job seekers build careers in Data and AI through practical learning programs, internships, and career support services.

Work Type: Full-Time / Hybrid

Full-time and hybrid work arrangements.

Job Overview

We are looking for an Operations Representative to support daily operations, student coordination, and lead management activities. The role involves handling inbound inquiries, managing CRM records, supporting students through onboarding and program milestones, and ensuring smooth coordination across internal teams.

The ideal candidate should be highly organized, proactive, customer‑focused, and comfortable handling multiple operational workflows in a fast‑paced environment.

Key Responsibilities

• Manage day‑to‑day operational activities including inboxes, calls, reporting, and data tracking


• Handle inbound calls, WhatsApp messages, and email inquiries from prospective students


• Qualify leads and schedule consultation calls for the admissions team


• Maintain accurate CRM records and track lead interactions


• Support student onboarding and assist with enrollment processes


• Coordinate with trainers, mentors, and internal teams for smooth program delivery


• Monitor student engagement and escalate concerns when required


• Maintain trackers, dashboards, and operational reports using Google Sheets and Excel


• Identify process gaps and suggest operational improvements


• Create and maintain SOPs for operational processes


• Support social media coordination and other cross‑functional tasks when needed

Must‑Have Qualifications

• Minimum 2 years of experience in operations, customer support, customer success, inside sales, or similar roles


• Strong communication skills in written and spoken English


• Experience handling inbound calls and customer interactions


• Hands‑on experience with CRM platforms such as Pipedrive, HubSpot, Salesforce, or Zoho


• Strong knowledge of Microsoft Excel, Word, and Google Sheets


• Ability to manage multiple tasks, follow‑ups, and operational workflows efficiently


• Strong organizational and problem‑solving skills


• Self‑driven and proactive mindset with the ability to work independently

Nice‑to‑Have Qualifications

• Experience in EdTech, training, recruitment, or startup environments


• Familiarity with social media scheduling or marketing tools


• Experience working with founders or leadership teams


• Knowledge of learning platforms such as Teachable, Thinkific, or LearnWorlds