Senior Branch Manager - MFI North

Bajaj Finserv Limited; Khurai; On-site; INR 600,000 - 800,000; Full time

Job summary

Bajaj Finserv Limited in India, Khurai (Madhya Pradesh), is seeking a Branch Manager to drive microfinance JLG business metrics. You will lead a team, ensure policy compliance, manage customer visits, and oversee disbursements and portfolio health.

Qualifications include Graduation with 4–6 years in microfinance, and at least 2 years in a senior branch role. This role emphasizes strong leadership and process discipline.

Qualifications

• 4-6 years in Microfinance JLG business, with at least 2 years as Assistant Branch Manager / Branch Manager.

Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, and daily activity plan.
• Ensure execution of the defined activity plan for customer visits by the team during the day.
• Supervise and monitor the branch; conduct huddles and resolve pain areas.
• Attend Center Meetings and meet customers; conduct group recognition tests.
• Track and facilitate disbursements as planned for the day and month.
• Ensure 100% compliance of all business policies and SOPs for the branch.
• Assist in collections in higher buckets; visit customers with teams in the location.
• Nominate team members for rewards; recognize achievements in internal forums.
• Ensure execution of lead-to-login parameters as per matrix.
• Meet customers regularly and manage portfolio health against targets.
• Maintain branch upkeep and coordinate with Product and Admin for collaterals and facilities.

Education

Graduation

Job description

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

• a) Qualifications: Graduation
• b) Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager