Branch Manager - MFI North

Bajaj Finserv Limited; Gopalganj; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Bajaj Finserv Limited in India is seeking an Assistant Branch Manager to lead a branch in Microfinance JLG operations. You will supervise a team, drive business projections, ensure policy compliance, and manage customer interactions to maintain portfolio health.

The role requires 4–6 years in Microfinance JLG and at least 2 years in a branch leadership position. You will coordinate with cross-functional teams to achieve branch targets and ensure smooth operations.

Qualifications

• Graduation required.
• 4-6 years in Microfinance JLG business, with at least 2 years in Assistant Branch Manager / Branch Manager roles.

Responsabilités

• Review daily projections with team on business and cross-sell plans.
• Ensure execution of the daily activity plan for customer visits.
• Supervise branch operations; conduct team huddles.
• Attend center meetings and coordinate client tests.
• Track and facilitate daily/monthly disbursements.
• Ensure 100% compliance with branch policies and SOPs.
• Assist in collections for higher buckets and visit customers.
• Nominate team members for rewards and recognition.
• Ensure lead-to-login parameters are executed per matrix.
• Engage with customers to manage portfolio health.
• Maintain branch upkeep and collaterals.

Connaissances

People management

Compliance

Branch operations

Portfolio management

Formation

Graduation

Description du poste

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix .
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

a)Qualifications:

Graduation

b)Work Experience:

4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager