Senior Branch Manager - MFI North

Bajaj Finserv Limited; Narmadapuram; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Bajaj Finserv Limited in India seeks a Branch Manager for the microfinance JLG portfolio. You will lead the branch team, ensure compliance with policies, and drive customer visits, cross-sell activities, and day-to-day operational execution.

The role requires Graduation and 4-6 years in microfinance JLG, with at least 2 years in an Assistant Branch Manager/Branch Manager role. You will monitor attrition, portfolio quality, and ensure audit readiness while achieving defined targets.

Qualifications

• Graduation required.
• 4-6 years in Microfinance JLG business, with at least 2 years as Assistant Branch Manager/Branch Manager.

Responsabilités

• Daily team review on projections and cross-sell, center meetings, and daily activity planning.
• Ensure execution of the defined activity plan for customer visits by the team.
• Supervise branch operations, conduct team huddles, address pain points.
• Attend center meetings, meet customers, and conduct group recognition tests.

Connaissances

Team leadership

People management

Compliance

Formation

Graduation

Description du poste

Job Summary

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

• Qualifications: Graduation
• Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager