Senior Branch Manager - GL West

Bajaj Finserv Limited; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj Finance Limited is seeking a capable branch operations leader to oversee daily activities, drive profitability, and enhance customer engagement at the Mumbai branch.

The role emphasizes gold loan product experience, governance, and oversight of marketing initiatives to sustain a healthy business pipeline and strong customer relationships. Strong communication and team mentoring are essential.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's degree or post-graduation preferred.
• Gold loan banking or client service experience is preferred.
• Strong written and verbal communication skills demonstrated.

Responsibilities

• Oversee overall branch operations and drive profitability.
• Lead field marketing activities to boost brand visibility and pipeline.
• Plan and monitor branch marketing to ensure a healthy leads pipeline and business conversion.
• Engage with customers for new acquisitions and retention of existing customers.
• Ensure accurate valuation of pledged gold ornaments and maintain process compliance.
• Safeguard pledged securities as joint custodian of the branch vault.

Skills

Branch operations

Field marketing

Team leadership

Customer engagement

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.