Senior Associate Monitoring & Control (Onboarding)

Zoho; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Comprehensive Coverage

Employee Assistance Program

Annual Wellness Bouquet

Relocation support

Job summary

National Payments Corporation of India (NPCI) is seeking a Senior Associate for Monitoring & Control (Onboarding) to manage certification systems, ensure smooth onboarding, and oversee end-to-end deployment activities across multiple payment platforms in India.

The role emphasizes proactive monitoring, incident management, RCA, and automation, with collaboration across Infrastructure, Security, Product, and Application Support teams to ensure service reliability and audit readiness.

Qualifications

• Experience managing certification systems and environments.
• Strong troubleshooting across application, database, and network layers.
• Ability to collaborate with banks, vendors, and cross-functional teams.
• Knowledge of security standards and audit/compliance requirements.

Responsibilities

• Own end-to-end deployment management including releases and patches.
• Monitor system health, performance, capacity, and availability.
• Lead incident management and root cause analysis.
• Drive automation and process improvements.
• Maintain technical documentation and dashboards.

Skills

Linux

Databases

Middleware

Monitoring tools

Automation scripting

Job description

National Payments Corporation of India (NPCI) | Full Time

Senior Associate Monitoring & Control (Onboarding)

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

Our Culture

TheNPCIWAY –OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High-Performance Workplace .

The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
  
• Nanny at home Support: Assistance for Working Parents
  

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
  
• HomeLoanInterestSupport :Upto50%reimbursement*
  
• MobileReimbursement :Newhandsetevery2years.
  
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

The Senior Associate - Certification Systems will be responsible for managing, monitoring, and supporting critical Certification Systems and environments to ensure seamless execution of certification, testing, onboarding, and operational activities across various payment products and platforms. The role requires ownership of certification environments, ensuring their availability, stability, performance, and security while maintaining high standards of operational excellence.The incumbent will be responsible for end-to-end deployment management, including application releases, configuration changes, upgrades, patch implementation, and environment readiness activities. The individual will proactively monitor system health, performance metrics, service availability, and capacity utilization to identify potential issues and take preventive actions before they impact business operations.A key aspect of the role involves troubleshooting complex application, infrastructure, database, network, certificate, and connectivity‑related issues. The candidate will be expected to drive incident management activities, perform detailed root cause analysis (RCA), implement corrective and preventive measures, and continuously improve the reliability of certification systems. The role also requires strong technical expertise in Linux-based environments, databases, middleware components, monitoring tools, and enterprise applications.The Senior Associate will work closely with banks, participants, vendors, partners, and internal cross‑functional teams including Infrastructure, Information Security, Network, Product, and Application Support teams to ensure smooth execution of certification activities and timely resolution of technical issues. Effective stakeholder management, communication, and coordination skills are critical to successfully managing dependencies, escalations, and operational challenges.The role will actively contribute to automation and process optimization initiatives by leveraging scripting, AI‑assisted tools, monitoring platforms, and workflow automation solutions. The objective is to reduce manual effort, improve operational efficiency, enhance service reliability, and strengthen overall user experience. The individual will also be responsible for maintaining technical documentation, operational procedures, knowledge repositories, dashboards, and management reports.Additionally, the candidate will support audit and compliance requirements, vulnerability remediation activities, disaster recovery exercises, and business continuity initiatives while ensuring adherence to organizational policies, security standards, and industry best practices. The ideal candidate should possess strong analytical and problem‑solving abilities, excellent communication skills, and sound knowledge of the Banking, Payments, FinTech, or Financial Services ecosystem. The individual should be capable of independently managing critical certification environments and driving continuous improvements in system stability, operational efficiency, automation, and stakeholder satisfaction.