Senior Associate Monitoring & Control (Onboarding)

National Payments Corporation of India; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Insurance & Wellness

Mobility Benefits

Mobile Reimbursement

Home Loan Support

Provident Fund & Gratuity

Job summary

National Payments Corporation of India (NPCI) in Hyderabad seeks a Senior Associate Monitoring & Control (Onboarding) to manage certification systems, deployments, and incident response, coordinating with banks, partners, and internal teams.

You will drive RCA, automation initiatives, and proactive monitoring to improve reliability, maintain uptime, and document procedures for ongoing operational excellence at NPCI.

Qualifications

• Experience with monitoring and incident management in enterprise environments.
• Ability to analyze logs and perform root cause analysis.
• Automation and scripting to improve operational efficiency.

Responsibilities

• Maintain and monitor certification systems for high availability.
• Coordinate deployments, upgrades, patches, and configuration changes.
• Drive major incident management and RCA with preventive actions.
• Prepare RCA reports and implement automation initiatives.

Skills

AIOps

Log Analysis

RCA

Shell Scripting

Job description

National Payments Corporation of India (NPCI) | Full Time

Senior Associate Monitoring & Control (Onboarding)

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

To learn more about our company please click on link AboutNPCI

Our Culture

TheNPCIWAY -OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High- Performance Workplace .

The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
  
• Nanny at home Support: Assistance for Working Parents
  

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
  
• HomeLoanInterestSupport :Upto50%reimbursement*
  
• MobileReimbursement :Newhandsetevery2years.
  
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

Place of Posting -Hyderabad (Preferred)

Educational Qualification -B.E /B.Tech / M.Tech

Experience - 2- 5 Years

Job Purpose

Manage and support Certification Systems to ensure high availability, stability, and operational readiness of critical certification environments.

Execute and support application deployments, configuration changes, upgrades, and releases across certification platforms.

Monitor system health, performance, and uptime, ensuring timely identification and resolution of technical issues.

Provide end-to-end runtime support and troubleshooting for application, infrastructure, database, and network-related issues.

Coordinate with banks, partners, vendors, and internal stakeholders to ensure smooth execution of certification activities and issue resolution.

Drive major incident management, root cause analysis (RCA), and implementation of preventive and corrective actions.

Implement automation initiatives using scripting, AI tools, and operational automation platforms to improve efficiency and reduce manual effort.

Enhance service reliability through proactive monitoring, trend analysis, capacity planning, and continuous process improvements.

Maintain technical documentation, operational procedures, knowledge repositories, and management reports.

Contribute to the growth and modernization of Certification Systems through innovation, automation, and operational excellence initiatives.

Duties and Responsibilities

Maintain the application uptime with zero delays, downtimes.

Coordinating and communication with stakeholders on tech related issues, technical standards deviation & solution implementation.

Provide outstanding support to banks and address the technical issues.

Expertise in resolving technical issues.

Drive complex or major incident resolution.

Maintain high availability and uptime of certification systems and environments.

Manage deployments, upgrades, patches and configuration changes.

Provide technical support to banks and partners during certification activities.

Drive resolution of complex technical and runtime issues within SLA.

Coordinate with internal teams, vendors and stakeholders for issue resolution.

Implement automation to reduce manual effort and improve operational efficiency.

Perform proactive monitoring, trend analysis and service improvement initiatives.

Prepare RCA reports and recommend preventive actions.

Skills Needed

AI-assisted Operations (AIOps) and Intelligent Monitoring Concepts.

Log Analysis and Root Cause Analysis (RCA).

Strong Analytical and Problem-Solving Skills.

Shell Scripting (Basic to Intermediate).

Strong understanding of payment systems (UPI, IMPS, AEPS, NFS, RuPay or similar).