Lead Application Support

National Payments Corporation of India; Chennai District; In loco; INR 1.200.000 - 1.800.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive Coverage

Employee Assistance Program

Annual Wellness Bouquet

Parental Leave

Nanny at home Support

Mobility Benefits

Home Loan Interest Support

Mobile Reimbursement

Car Lease

Salary Advance

Subsidized Meals

Rewards & Recognition

Technology Innovation

Provident Fund and Gratuity

Descrizione del lavoro

National Payments Corporation of India is seeking a highly capable professional to lead 24x7 operations of the BBPS/NBBL payments ecosystem. You will act as Incident Commander during critical production events, coordinating cross-functional teams to resolve issues and ensure system reliability.

The role focuses on incident management, monitoring, and continuous improvement of processes, security, and partner integrations in a fast-paced, high-volume environment.

Competenze

• Must-have experience in large-scale payments or real-time systems.
• Ability to coordinate across multiple internal teams and external partners.

Mansioni

• Own and operate a 24x7 command centre for the NBBL (BBPS) payments ecosystem.
• Act as Incident Commander during production events, leading bridge calls and cross-functional resolution.
• Lead incident troubleshooting for transaction failures, latency spikes, and 503 errors at scale.
• Manage and stabilize integrations with OUs, Banks, NBFCs, Billers, and Ecosystem partners.
• Own L1/L2 support operations — rosters, shift planning, SLA adherence, and performance tracking.
• Analyse and resolve reconciliation and settlement issues with timely closure.
• Handle certificate, signature, and security flow related issues for payment transactions.

Conoscenze

Incident management

Production support

Stakeholder communication

Root Cause Analysis

Descrizione del lavoro

National Payments Corporation of India (NPCI) | Full Time

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

Our Culture

At NPCI, we foster a culture of Inclusion, Innovation, and a High- Performance Workplace.

The NPCIWAY – Our Guiding Principles

The NPCIWAY is not just a framework - it’s a shared commitment by every individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

Five Tenets of the NPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance & Wellness:

• ComprehensiveCoverage: Medical, accidental, and life insurance.
• Employee Assistance Program: Onsite medical center, financial/legal counselling, mental wellness.
• Annual Wellness Bouquet: Holistic wellbeing support.

Family & Childcare:

• Parental Leave: Inclusive maternity and paternity leave.
• Nanny at home Support: Assistance for Working Parents.

Mobility & Lifestyle:

• Mobility Benefits: Relocation, transfers, and travel support.
• Home Loan Interest Support: Up to 50% reimbursement.
• Mobile Reimbursement: New handset every 2 years.
• Car Lease, Salary Advance, Subsidized Meals.
• Reward & Recognition Program.
• Technology Innovation: Patents and IP Rights policy.

Retirement Planning:

• Provident Fund (PF) and Gratuity Contributions.

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

India's payments infrastructure is scaling at an unprecedented pace, and BBPS (NBBL) is at the heart of it. We are building a world-class team of payments professionals — Incident Commanders, Solution Architects, and Support Specialists — to own production stability, drive ecosystem integrations, and ensure that millions of transactions settle seamlessly, every single day. If you thrive in high-stakes, real-time environments and want to shape the backbone of India's bill payments ecosystem, this is your moment.

• Own and operate a 24x7 command centre for the NBBL (BBPS) payments ecosystem, ensuring round-the-clock production readiness and zero unplanned downtime.
• Act as Incident Commander during critical production events — leading bridge calls, driving cross-functional resolution, and managing real-time stakeholder communication.
• Lead production incident troubleshooting across transaction failures, latency spikes, 503 errors, and payment switch anomalies at scale.
• Manage and stabilize integrations with OUs, Banks, NBFCs, Billers, and Ecosystem partners, ensuring seamless onboarding and sustained operational health.
• Own L1/L2 support operations end-to‑end — including rosters, shift planning, SLA adherence, performance tracking, and team accountability.
• Analyse and resolve Reconciliation and Settlement issues, ensuring financial accuracy and timely closure across all partner touchpoints.
• Handle certificate, signature, and security flow related issues, maintaining the integrity and compliance of payment transactions.
• Design and continuously improve system architecture for reliability, scalability, and high availability under peak transaction loads.
• Strengthen monitoring and observability across the ecosystem — building and maintaining logs, alerts, and dashboards for proactive incident prevention.
• Drive Root Cause Analysis (RCA) for all major incidents and implement preventive measures to eliminate recurrence.
• Maintain and evolve runbooks, SOPs, and escalation matrices to ensure operational consistency and rapid incident response.
• Collaborate closely with internal engineering teams, external partners, and NPCI stakeholders to resolve issues and drive platform improvements.
• Produce incident reports, daily and weekly dashboards, and governance summaries for leadership and partner visibility.
• Identify systemic gaps in API integrations and distributed systems and work with architecture teams to remediate them.
• Manage on‑premises infrastructure stability, ensuring the payments platform performs reliably under high‑load, real‑time transaction environments.