Senior Associate Lead - Employee Relations

Infosys BPM Ltd.; Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Infosys BPM Ltd. in Bengaluru seeks a seasoned HR professional to manage employee discipline and grievances, ensuring policy and legal compliance. You will review investigations, prepare reports, and advise stakeholders on appropriate actions, aiming for fair and consistent outcomes.

Role requires strong understanding of disciplinary processes, basic labor law knowledge, and ability to partner with HRBPs and leadership to resolve issues promptly.

Qualifications

• Good understanding of Discipline management and Grievance redressal procedures.
• Moderate knowledge of Labor laws.

Responsibilities

• Independently manage and monitor employee discipline cases daily, ensuring timely review, action and closure.
• Review investigation findings and validate disciplinary actions for policy and legal compliance.
• Consult and advise Business HR Partners on complex disciplinary matters and Code of Conduct violations.

Skills

Discipline management

Grievance redressal

Labor law awareness

Education

BBA

Job description

Roles & Responsibilities

• Independently manage and monitor employee discipline cases on a daily basis, ensuring timely review, action, and closure in line with company policies.
• Review investigation findings and recommendations and validate disciplinary actions for policy and legal compliance.
• Consult and advise Business HR Partners (BHRPs) on complex disciplinary matters, Code of Conduct violations, and applicable labor law requirements.
• Partner with stakeholders, including BHRPs, business leaders, and Risk teams, DPO, ISG to resolve disciplinary issues effectively.
• Independently assess case details, identify risks, and recommend appropriate corrective or disciplinary actions based on facts and policy requirements.
• Draft and review disciplinary documents, including Show Cause Notices, warning letters, and termination letters.
• Analyze discipline trends and misconduct patterns, identify root causes, and implement preventive interventions.
• Conduct awareness sessions and training programs for employees and managers on workplace conduct and disciplinary processes.
• Prepare and publish dashboards, reports, and leadership updates on discipline cases, policy violations, trends, and outcomes.
• Prepare reports for board meeting , Risk council meeting and whenever request arises
• Independently prepare data to support audits, compliance reviews, litigation matters, and legal proceedings related to employee discipline.
• Drive continuous improvement of discipline management processes to ensure fairness, consistency, and compliance across the organization.Grievance Redressal
• Manage and investigate employee grievances in a fair, confidential, and timely manner.
• Conduct independent investigations into complex, sensitive, or high-priority employee complaints and workplace concerns.
• Partner with investigators, HR teams, and business stakeholders to gather facts and assess employee concerns.
• Prepare objective, evidence-based investigation reports and provide recommendations aligned with company policies and applicable regulations.
• Recommend appropriate corrective, remedial, or preventive actions based on investigation findings.
• Conduct closure discussions with employees and relevant stakeholders to communicate outcomes and address concerns effectively.
• Handle senior leadership escalations and critical employee concerns, providing concise summaries and recommendations to leadership teams.
• Track grievance trends, identify systemic issues and workplace risks, and recommend proactive measures to improve employee experience.
• Plan and deliver awareness campaigns, communication initiatives, and training programs on grievance redressal mechanisms and workplace conduct.
• Collaborate with HR and business teams to strengthen employee trust, foster a positive work environment, and promote adherence to organizational values and policies.
• Prepare dashboards, reports, and leadership updates on grievance trends, investigation outcomes, and ke

Additional Responsibility

• Good understanding of Discipline management, Grievance redressal procedures.
• Moderate knowledge of Labor laws.

Educational Requirement

BBA

Preferred Skills

HRD->HRD - Others

Service Line

Human Resource Department