Lead HR Colleague Experience_SUPPORT SERVICES_0517_8087_1024717

Kotak Mahindra Bank; Bengaluru; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Kotak Mahindra Bank is seeking a qualified professional to manage employee relations investigations, grievances, and workplace conduct matters in Bengaluru. The role requires handling sensitive complaints independently and coordinating with HR and business leaders to ensure timely closure and policy adherence.

The candidate should have a Graduate or MBA with 5-6 years of relevant experience, strong investigation and reporting skills, and the ability to engage with regulatory hearings across

Formación

• Graduate/MBA with 5-6 years of relevant experience.
• Experience in employee relations and investigations is preferred.

Responsabilidades

• Conduct end-to-end investigations of complaints from current/former employees (behavioral concerns, workplace harassment, Code of Conduct violations, exit-related grievances).
• Independently handle employee grievances, complaints, escalations, ensuring timely investigation and closure.
• Coordinate effectively with employees, business leaders, HR teams and stakeholders to minimize escalations.
• Represent the organization in hearings before regulatory bodies (RLC, ALC) and other forums across locations.
• Conduct proactive engagement sessions to identify hotspots and drive preventive interventions.
• Track, analyze and report trends in complaints and grievances to support risk mitigation.
• Prepare MIS reports, dashboards and updates covering cases received, investigated, resolved and actions taken.

Conocimientos

Investigation

Interviewing

Report writing

Employee relations

Stakeholder management

Discretion

MIS

Presentation skills

Conflict resolution

Educación

Graduate/MBA with 5-6 years

Descripción del empleo

Job Description

Job Role : The incumbent will be responsible for managing employee relations investigations, grievance handling, workplace conduct matters, and regulatory hearings. The role requires independent handling of sensitive complaints and stakeholder management while ensuring timely closure and adherence to organizational policies and statutory requirements.

Key Responsibilities

• Conduct end-to-end investigations of complaints received from existing and former employees pertaining to:
  • Behavioral concerns
  • Workplace harassment
  • Code of Conduct violations
  • Exit-related grievances and complaints
• Independently handle employee grievances, complaints, and escalations, ensuring timely investigation, closure, and implementation of recommended actions.
• Maintain effective and professional coordination with employees, business leaders, HR teams, and other stakeholders, ensuring minimal escalations.
• Represent the organization, either directly or through authorized representatives, in hearings before the Offices of the Regional Labour Commissioner (RLC), Assistant Labour Commissioner (ALC), and other regulatory forums across locations.
• Conduct proactive engagement sessions with stakeholders to identify potential employee relations hotspots and drive preventive interventions.
• Track, analyze, and report trends in complaints and grievances to support organizational risk mitigation.
• Prepare and maintain MIS reports, dashboards, and management updates covering cases received, investigated, resolved, and actions implemented.

Eligibility Criteria

Educational Qualification

• Graduate/MBA with proven track record and 5-6 years of relevant Experience

.

Desired Competencies

• Strong investigation, interviewing, and report-writing skills.
• Sound understanding of employment laws, workplace conduct, and disciplinary processes.
• Excellent stakeholder management and conflict resolution abilities.
• Strong analytical, MIS, and presentation skills.
• Ability to handle confidential and sensitive matters with discretion.

Language Proficiency

• Excellent verbal and written communication skills in English and Hindi.
• Proficiency in one or more South Indian languages (Telugu, Kannada, Tamil, or Malayalam) will be an added advantage.