Senior Associate - German Language - Service Desk - Procure To Pay 2 1

Holcim; Navi Mumbai; Vor Ort; INR 700.000 - 1.100.000; Vollzeit

Zusammenfassung

Holcim is hiring a Senior Associate - German Language - Service Desk in Navi Mumbai to handle AP-related queries from vendors and employees, ensuring timely resolution and SLA adherence. The role emphasizes SAP proficiency, strong communication across levels, and accounting awareness in a Procure To Pay context.

You will engage with a global network, participate in KPI-driven service delivery, and support escalation processes.

Qualifikationen

• German language proficiency of level B2 or above (or equivalent).
• Able to utilize information from a wide variety of sources.
• Excellent stakeholder engagement skills and ability to communicate across all levels.
• Experience with SAP is an added advantage.

Aufgaben

• Receiving queries from vendors and employees and resolving them or routing to the right AP team member.
• Ensure service delivery meets KPIs and SLAs within internal controls.
• Collaborate with the Service Management team to implement SLAs effectively.
• Handle internal customer and supplier issues per escalation process.

Kenntnisse

German B2

Stakeholder engagement

Accounting terms

Tools

SAP

Jobbeschreibung

Job Description:

Every contribution matters!!! Join our journey of bringing the best customer experience on the table…

Senior Associate - German Language - Service Desk - Procure To Pay 2 1

Location:

Navi Mumbai, MH, IN, 400708

Requisition ID: 18563

About Holcim

Holcim builds progress for people and the planet. As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of its strategy Holcim is becoming a net zero company, with its people and communities at the heart of its success. The company is driving the circular economy as a world leader in recycling to build more with less. Holcim is the company behind some of the world’s most trusted brands in the building sector including ACC, Aggregate Industries, Disensa, Firestone Building Products, Geocycle, Holcim and Lafarge. Holcim is 70,000 people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

Location: Airoli, Navi Mumbai

Shift: 11:30 am to 8:30 pm (home drop facility provided)

Job responsibilities included but not limited to:

• Receiving queries from vendors and employees and accordingly resolving it themselves or routing it to the right person in the AP team for resolution. Queries may be related to all the three areas (AP, Payments Processing, Times & Expenses)
• Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework.
• Collaborate with the Service Management team to understand and effectively implement SLA.
• Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case;

Desired candidate profile:

• German language proficiency of level B2 or above (or equivalent)
• Ability to utilize information from a wide variety of sources
• Excellent stakeholder engagement skills and ability to communicate effectively across all levels.
• Experience of SAP will be an added advantage
• Knowledge or understanding of accounting terms/ commerce background will be an added advantage.

Does this role excite you? Let's make progress together!