Senior Associate Consultant - Quality

Infosys BPM; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Infosys BPM Ltd. is seeking a Process Excellence professional to deploy improvement frameworks across engagements and lead opportunities through structured workshops. You will mentor teams, validate project outcomes, and drive automation opportunities while engaging stakeholders for sign-offs.

Graduate professionals with a strong analytic mindset will thrive in this role, shaping process excellence initiatives and socializing successful case studies with client teams.

Qualifications

• Graduate degree required.
• Experience in process improvement or consulting is preferred.
• Strong analytical and stakeholder management skills.

Responsibilities

• Deploy Process Improvement framework for engagements.
• Conduct short or refresher (3hrs) sessions on continuous improvement.
• Identify opportunities via bottom-up/top-down workshops to create a pipeline of opportunities.
• Analyze process, operations, and business data to identify improvement opportunities.
• Validate opportunities and create project closures in PM portal.
• Mentor PI projects to enable implementation through structured approaches.
• Facilitate tollgate reviews with stakeholders and secure sign-offs.
• Coordinate with lead developer for automation opportunity identification and execution.
• Guide storyboard creation and updates in the PI project management tool.
• Create awareness and train teams on process excellence initiatives.
• Develop and socialize process improvement case studies with teams.
• Present case studies to clients during engagements.

Skills

Quality Consulting

Education

Graduate

Job description

Roles Responsibilities

Process Excellence culture building: -

• Deploy Process Improvement framework for the engagement(s)
• On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level
• Drive Bottom up and Top down opportunity identification workshops for creation of pipeline of opportunities
• Process, operations, business data analysis to identify improvement opportunities
• Validation of opportunities creation of the projects
• Mentor Process Improvement projects (YB, GB BB) to enable the operations resources to implement the improvement through structured approach
• Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs
• Co-ordinate with lead developer for automation opportunity identification and project execution
• Govern the process of validation and sign off of the project closures in the project management portal
• Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects
• Creating awareness by training and bringing visibility to process excellence initiatives in the engagement.
• Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance
• Participate in client interactions to present the process improvement case studies.

Educational Requirement

Graduate

Preferred Skills

Quality->Quality Consulting

Service Line

Quality