Senior Consultant - Quality

Infosys BPM; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Infosys BPM in Hyderabad is seeking a seasoned Process Improvement professional to build a culture of continuous improvement across client processes, leveraging Six Sigma and Lean with awareness of RPA and digital tools.

The role focuses on identifying value-driven opportunities, mentoring belts, and driving governance with clients to deliver measurable performance gains and sustained quality improvement across engagements.

Qualifications

• Graduate-level education is required.
• Strong knowledge of Six Sigma & Lean methodologies.
• Understanding of RPA and digital technologies is favorable.

Responsibilities

• Identify improvement opportunities in client processes and quantify business value.
• Mentor process improvement projects using Six Sigma/Lean and Design Thinking.
• Engage with clients to governance and sign-offs on opportunities and projects.
• Design and deploy Process Improvement framework; drive training and certification programs.
• Analyze stakeholder feedback to drive CSAT improvement and corrective actions.
• Create awareness of quality initiatives and share success case studies.

Skills

Six Sigma

Lean

RPA awareness

Education

Graduate

Job description

Job Summary

Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role require as strong understanding of Improvement methodology like Six Sigma & Lean with good awareness about RPA / Digital technologies.

Responsibilities

• Identify improvement opportunities in Client processes: a. Identify the opportunity areas in client processes resulting in Business value delivery; b. Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space; c. Identify opportunities to implement RPA/Tactical automation solution in F&A Domain; d. Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of process improvement opportunities Process, operations, business data analysis to identify improvement opportunities. Validation of opportunities and conversion in to the projects.
• Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.
• Client Management: Participate in client interactions to present the process improvement case studies. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs
• Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean - Six Sigma methodology (YB and GB). Drive Certification program at the engagement level
• Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.
• Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance

Educational Requirement

Graduate

Preferred Skills

• Quality->Quality Consulting

Service Line

Quality