Process Specialist

Quest Global; Bengaluru; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Quest Global is seeking a Quality Assurance professional to plan and manage QA activities, ensuring adherence to ISO standards and CMMI. You will drive audits, metrics and process improvements across dispersed delivery teams.

The role requires strong leadership, data analysis, and ability to manage cross-functional QA initiatives in a global context.

Qualifications

• Knowledge of Quality Management System and its structure
• Familiarity with ISO standards and CMMI practices
• Understanding of project tracking and control
• Experience with Six Sigma, Lean or Kaizen

Responsibilities

• Plan, create and manage the overall Quality Assurance Plan
• Participate in certification audits and audits readiness
• Prepare and present reports and metrics to Senior Management
• Collect quality metrics, analyze data and identify problem areas
• Perform root cause analysis and support improvement actions
• Identify bottlenecks in QA processes and suggest fixes
• Oversee continuous improvement projects in QA
• Train project teams on QA processes and compliance

Skills

Quality mgmt knowledge

SDLC & Agile

Leadership

Project lifecycle mgmt

Root cause analysis

Education

ISO 9001/27001 & CMMI awareness

Job description

Job Requirements

• Work closely with multiple delivery stakeholders to understand their needs. Plan, create and manage the overall Quality Assurance Plan
• Participate in certification audits
• Prepare and present reports and metrics to Senior Management
• Collect & collate Quality metrics, Perform data analysis and identify problem areas. Support teams in performing root cause analysis
• Identify quality assurance process bottleneck and suggest actions for improvement
• Oversee continuous improvement projects
• Updating the QA manager on the status of the process compliance, process gaps, etc
• Conduct Process trainings for project teams and support groups
• Escalate the project issues to the delivery management meeting so as to resolve them

Work Experience

• Awareness on Quality Management standards ISO 9001: 2015 , ISO 27001 & CMMI
• Familiarity with Quality Management System, its structure, intent and maintenance
• Knowledge on project lifecycle management, project tracking and control
• Good knowledge in Continuous improvement methodologies like Six Sigma, Lean and Kaizen
• Knowledge on SDLC & Agile project Management
• Excellent people management and leadership skills
• Ability to work in a highly geographically dispersed organization