Consultant - Quality

Infosys BPM Ltd.; Hyderabad; Sur place; INR 800 000 - 1 200 000; Plein temps

Résumé du poste

Infosys BPM Ltd. in Hyderabad seeks a process improvement specialist to identify opportunities in client processes and deliver business value. You will mentor projects using Six Sigma, Lean and design thinking, and participate in client interactions to present case studies and establish governance.

Build and deploy process improvement frameworks, drive certification programs, and analyze stakeholder feedback to drive actions that improve CSAT and overall engagement performance.

Qualifications

• Graduate with relevant field.

Responsabilités

• Identify improvement opportunities in client processes and drive value delivery.
• Mentor/process improvement projects using Six Sigma, Lean and Design Thinking.
• Engage in client interactions to present process improvement cases and establish governance.
• Design and deploy process improvement frameworks; drive certification programs.
• Analyze stakeholder feedback and drive corrective actions to improve CSAT.

Connaissances

Quality Consulting

Formation

Graduate

Description du poste

Roles Responsibilities

• Identify improvement opportunities in Client processes:
  • Identify the opportunity areas in client processes resulting in Business value delivery
  • Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space
  • Identify opportunities to implement RPA/Tactical automation solution in FA Domain
  • Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of process improvement opportunities
  • Process, operations, business data analysis to identify improvement opportunities. Validation of opportunities and conversion in to the projects.
• Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.
• Client Management: Participate in client interactions to present the process improvement case studies. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs
• Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean - Six Sigma methodology (YB and GB). Drive Certification program at the engagement level
• Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.
• Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance

Educational Requirement

Graduate

Preferred Skills

Quality->Quality Consulting

Service Line

Quality