Process Excellence Manager

Wipro; Kolkata District, Pune District, Chennai District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Wipro seeks an Excellence head with a proven history in outsourcing and offshoring, capable of guiding Quality and Process Excellence initiatives across large engagements.

You will lead Six Sigma, Lean and Kaizen programs, drive process reengineering, analytics and automation, and collaborate with cross-functional teams and stakeholders to deliver measurable improvements.

Qualifications

• Leadership in outsourcing/offshoring environments.
• Experience in Quality/Process Excellence initiatives for large engagements.
• Led/driven Six Sigma and Lean projects.
• Hands-on experience in large transformation programs: process reengineering, analytics, automation.
• Worked in cross-functional teams and driven change.
• Excellent communication with internal stakeholders and customers.

Responsibilities

• Excellence head with demonstrated history in outsourcing/offshoring.
• Manage Quality/Process Excellence initiatives for large engagements.
• Lead Six Sigma and Lean projects.
• Drive large transformation programs involving process reengineering, analytics, and automation.
• Collaborate with cross-functional teams and drive process changes.
• Communicate effectively with stakeholders and customers.

Skills

Six Sigma

Lean

Kaizen

Process Reengineering

Analytics

Automation

Cross-functional Collaboration

Stakeholder Management

Tools

MS Excel

Job description

Role & responsibilities

1. Excellence head with a demonstrated history of working in the outsourcing/offshoring industry.
2. Experience in managing Quality/ Process Excellence initiatives for Large Engagements.
3. Must have led/ driven six sigma and lean projects.
4. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.
5. Must have worked in cross functional teams and demonstrated ability to drive change in the process.
6. Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers.
7. Well versed with MS Office Excel.

Exposure in driving high impact transformation projects involving technology and process re-engineering.

Preferred candidate profile

1. Lead consulting assignments and deliver business value to the customers through quality initiatives.
2. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
3. Drive benchmarking and best practices deployment across accounts.
4. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
5. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
6. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
7. Drive projects to improve and maintain the profitability of the process.
8. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
9. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
10. Drive standardization practices and ensure strict compliance in internal and client defined processes.
11. Ensure all process metrics are met.