Assistant Manager - Quality

Infosys BPM Ltd.; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Infosys BPM Ltd. is seeking a quality-focused professional to enhance quality management systems, execution of process improvements, and service-delivery quality management across engagements.

The role involves applying RCA/FMEA techniques, Lean/Six Sigma concepts, and coordinating with the training team to drive knowledge management and process effectiveness.

Qualifications

• Experience in Quality management systems and process improvement.
• Experience in Quality control methodologies and RCA/FMEA.
• Lean and Six Sigma concepts understanding and application.
• Strong communication and knowledge-management collaboration.

Responsibilities

• Participate in Quality management systems and process improvement initiatives.
• Support service delivery quality management across projects.
• Apply RCA/FMEA and Lean methodologies to improve process performance.
• Assist in leveraging audits platforms to enhance efficiency of the Quality team.
• Collaborate with training to drive knowledge management initiatives.

Skills

Quality Management

Process Improvement

Quality Control

RCA

FMEA

Lean

Six Sigma

Communication

Knowledge Management

Education

Graduate

Tools

Quality audit platforms

Job description

Roles & Responsibilities

• Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.
• Good working knowledge of Quality Control methodologies
• Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies
• Experience on Quality Assurance practices leading Stable and predictable process performance
• Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies.
• Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
• Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
• Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
• Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
• Ability to analyze complex data and share key process and business inferences/insights with the leadership team
• Ability to project manage complex change initiatives by partnering with clients
• Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
• Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
• Strong communication skills .

Educational Requirement

Graduate

Preferred Skills

Quality->Quality Operations

Service Line

Quality