Assistant Manager - Quality

Infosys BPM Ltd.; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Infosys BPM Ltd. is seeking a quality-focused professional to strengthen Quality Management Systems and drive process improvements across service delivery. The role emphasizes RCA, FMEA and Lean/Six Sigma to achieve stable performance and early problem detection.

You will collaborate with delivery teams and clients to optimize processes, leverage QA platforms, and enable right-first-time implementations. Strong communication and data analysis skills are essential.

Qualifications

• Experience with Quality Management Systems and process improvement to deliver stable, predictable performance.
• Strong knowledge of Quality Control methodologies and Lean/Six Sigma concepts.
• Proficiency in RCA, FMEA and data-driven problem solving to drive continuous improvement.

Responsibilities

• Manage quality processes across service delivery to ensure right-first-time implementation.
• Apply RCA, FMEA and Lean methods to diagnose issues and implement improvements.
• Leverage quality audit platforms to enhance team efficiency and user experience.
• Lead transition accounts and drive early-stage interventions for quality readiness.
• Collaborate with delivery and client teams to improve key metrics and business outcomes.
• Communicate insights and recommendations to leadership based on data analyses.

Skills

Quality Management

Process Improvement

Service Quality

Quality Control

Root Cause Analysis

FMEA

Lean

Six Sigma

Data Analysis

Communication

Education

Graduate

Tools

Quality audit platforms

Job description

Roles Responsibilities

• Good experience knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.
• Good working knowledge of Quality Control methodologies
• Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies
• Experience on Quality Assurance practices leading Stable and predictable process performance
• Experience in leveraging proven expertise in replicating key best practices and standards, realizing cross industry synergies.
• Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
• Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
• Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
• Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
• Ability to analyze complex data and share key process and business inferences/insights with the leadership team
• Ability to project manage complex change initiatives by partnering with clients
• Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
• Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
• Strong communication skills .

Educational Requirement

Graduate

Preferred Skills

Quality->Quality Operations

Service Line

Quality