Consultant - Quality

Infosys Limited; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys Limited is seeking a Consultant - Quality with 7-12 years of experience to drive process improvement initiatives across client engagements. The role emphasizes Six Sigma, Lean, and design-thinking methodologies to identify opportunities and deliver measurable business value.

Responsibilities include mentoring projects, engaging clients, building a culture of process excellence, and conducting training programs to spread quality practices across teams.

Qualifications

• Graduate with a bachelor's degree in a relevant field.
• Experience applying Six Sigma/Lean to process improvements.
• Sound understanding of process improvement methodologies.

Responsibilities

• Identify improvement opportunities in client processes and deliver business value.
• Mentor PI projects using Six Sigma, Lean and Design Thinking.
• Engage with clients to present process improvement case studies and governance.
• Design and deploy process improvement frameworks across engagements.
• Drive training programs on Lean–Six Sigma and certifications.
• Analyze stakeholder feedback and drive corrective actions.

Skills

Six Sigma

Lean

Process Improvement

Domain Knowledge

Education

Graduate

Job description

Job ID/Reference Code PROGEN-EXTERNAL-255225

Work Experience 7 - 12 Years

Job Title Consultant - Quality

Educational Requirements Graduate

Service Line Quality

Responsibilities Key Responsibilities: -1. Identify improvement opportunities in Client processes:a. Identify the opportunity areas in client processes resulting in Business value deliveryb. Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital spacec. Identify opportunities to implement RPA/Tactical automation solution in F&A DomainDrive Top down opportunity identification workshops and bottom up ideation initiatives for creationof high impact pipeline of process improvement opportunities Process, operations, business data analysis to identify improvement opportunities. Validation of opportunities and conversion in to the projects.2. Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.3. Client Management: Participate in client interactions to present the process improvement case studies. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs4. Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean – Six Sigma methodology (YB and GB). Drive Certification program at the engagement level5. Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.6. Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance