customer experience associate

Pickyourtrail; Chennai District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Medical insurance coverage (3L) for to

Shift-based allowances

Job summary

Pickyourtrail is seeking a Customer Experience Executive in Chennai to support travelers from enquiry to completion. You will act as the primary contact, provide destination guidance, coordinate with internal teams, and help resolve issues to ensure a seamless travel experience.

Ideal candidates possess strong communication, empathy, and problem-solving skills, with the ability to work in a fast-paced, rotational shift environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to stay composed and solve problems quickly.
• Willingness to work in rotational shifts, including night shifts.

Responsibilities

• Act as the primary point of contact for customers during their travel
• Proactively engage with customers to ensure expectations are met
• Identify, address, and resolve issues in a timely and efficient manner
• Provide accurate destination information and relevant recommendations
• Handle emergency situations with professionalism and prompt action
• Monitor customer feedback and drive improvements in satisfaction
• Coordinate with internal teams to ensure smooth execution of travel plans
• Support travel logistics including transport, accommodation, and activities

Skills

Guest Relations

Communication

Relationship Management

Empathy

Active Listening

Problem Solving

Team Player

Job description

Title customer experience associate Department Customer Experience Max Experience 2 Primary Skills

• Guest Relations & Customer Experience
• Communication & Relationship Management
• Customer Relationship
• Adaptive Problem Solving & Quick Decision Making
• Customer service and guest relations
• Communication & Empathy
• Relationship Building & Empathy
• Hospitality & Guest Relations
• Customer-Centric Problem Solving
• Active Listening and Problem Solving

Key Responsibilities

• Act as the primary point of contact for customers during their travel
• Proactively engage with customers to ensure expectations are met
• Identify, address, and resolve issues in a timely and efficient manner
• Provide accurate destination information and relevant recommendations
• Handle emergency situations with professionalism and prompt action
• Monitor customer feedback and drive improvements in satisfaction
• Coordinate with internal teams to ensure smooth execution of travel plans
• Support travel logistics including transport, accommodation, and activities

Candidate Profile

• Strong communication and interpersonal skills
• Effective problem-solving abilities with composure under pressure
• Ability to assess situations quickly and respond appropriately
• Adaptable and comfortable working in a fast-paced environment
• Collaborative team player
• Willingness to work in rotational shifts, including night shifts

Work Schedule

• 6-day work per week
• Rotational shifts and weekly offs
• Location: chennai

Roles and responsibility:

About the Company

Pickyourtrail is a leading leisure travel brand focused on delivering curated and meaningful travel experiences through a combination of expert guidance and technology. With over 100,000 travelers across 14 countries and a strong customer satisfaction score, we continue to set benchmarks in the travel industry.

Role Summary

We are looking for a Customer Experience Executive to support travelers throughout their journey and ensure a seamless and high-quality travel experience. This role involves client communication, issue resolution, coordination, and maintaining service excellence at all stages of travel.

Key Responsibilities

• Act as the primary point of contact for customers during their travel
• Proactively engage with customers to ensure expectations are met
• Identify, address, and resolve issues in a timely and efficient manner
• Provide accurate destination information and relevant recommendations
• Handle emergency situations with professionalism and prompt action
• Monitor customer feedback and drive improvements in satisfaction
• Coordinate with internal teams to ensure smooth execution of travel plans
• Support travel logistics including transport, accommodation, and activities

Candidate Profile

• Strong communication and interpersonal skills
• Effective problem-solving abilities with composure under pressure
• Ability to assess situations quickly and respond appropriately
• Adaptable and comfortable working in a fast-paced environment
• Collaborative team player
• Willingness to work in rotational shifts, including night shifts

Work Schedule

• 6-day work per week
• Rotational shifts and weekly offs
• Location: chennai

Compensation & Benefits

• Exposure to a dynamic, high-growth work environment
• Medical insurance coverage of 3L (including dependents)
• Shift-based allowances