Customer Service Associate

Aviation Indeed™️; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive Salary

Night shift allowance

Performance-based incentives

Air-conditioned transport provided

Job summary

A leading aviation services company in Gurugram is seeking a Customer Service Expert to enhance customer experience through effective communication via calls, emails, and chat. Candidates should possess excellent English communication skills and a minimum of 6 months experience in customer service, preferably in the aviation or hospitality sector. The role offers a competitive salary, rotational shifts, and transportation facilities, as well as opportunities for career advancement and in-house management training.

Qualifications

• Minimum 6 months of experience in Customer Service / Reservations.
• Background in Aviation, Hospitality, Travel, OTA, or BPO preferred.
• Confident, energetic, and assertive communication style.

Responsibilities

• Communicate effectively with customers via calls, emails, or chat.
• Provide clear, confident, and courteous responses in real-time.
• Handle complex situations with composure and efficiency.
• Ensure seamless service across all touchpoints.
• Be flexible with rotational shifts and weekly offs as per process needs.
• Ensure seamless service across all touchpoints.
• Be flexible with rotational shifts and weekly offs as per process needs.

Skills

Excellent English communication skills

Customer Service

MS Office proficiency

GDS experience (Amadeus or Galileo)

Education

Graduate in any stream

Hotel Management

Aviation Diploma

Tools

MS Office (Word, Excel, Outlook)

Job description

Job Title: Customer Service Expert

Location: Vatika Business Park, Sector 49, Sohna Road, Gurgaon – 122018

Industry: Aviation / Hospitality / Travel / OTA / BPO

Work Type: Full-Time | Rotational Shifts (24x7 Operations)

Make the Move from a Job to a Career

Are you ready to elevate your customer service career in a dynamic and fast-paced environment? Join us and gain hands‑on experience with airline standard operating procedures and superior service delivery skills. If you’re a motivated team player with a passion for customer satisfaction, this is the opportunity you've been waiting for!

Job Responsibilities

• Communicate effectively with customers via calls, emails, or chat


• Provide clear, confident, and courteous responses in real‑time


• Handle complex situations with composure and efficiency


• Use tools like MS Office (Word, Excel, Outlook) proficiently


• GDS experience (Amadeus or Galileo) is an added advantage


• Ensure seamless service across all touchpoints


• Be flexible with rotational shifts and weekly offs as per process needs.

Key Requirements

• Excellent English communication skills (spoken and written) are mandatory


• Minimum 6 months of experience in Customer Service / Reservations


• Background in Aviation, Hospitality, Travel, OTA, or BPO preferred


• Confident, energetic, and assertive communication style


• Graduate in any stream / Hotel Management / Aviation Diploma holders

Why Join Us?

• Work-Life Balance: 9 hours a day, 5 days a week


• Pro-rata Pay for those opting to work extra hours/days


• Competitive Salary with night shift allowance and performance‑based incentives


• Career Growth: Fast‑track promotions to Team Leader/Supervisor


• Eligible for TAM (Training for Assistant Manager) – our in‑house management development program

Shift Timings (Rotational)

• 08:00 AM – 05:00 PM


• 11:00 AM – 08:00 PM


• 02:00 PM – 11:00 PM


• 04:30 PM – 01:30 AM


• 11:00 PM – 08:00 AM (For Male Employees Only)

Transport

• Air‑conditioned cabs provided for pick‑up and drop


• Transport allowance available in lieu