Senior Application Production Support Engineer

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 1,440,000 - 1,760,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Bangalore is seeking a Senior Systems Operations Engineer to bring 6+ years of experience in Application Production Support, Systems Operations, and Incident Management. You will ensure high availability and performance of critical business applications.

You will lead incident and change management, perform root cause analysis, monitor health with SPLUNK, Grafana and AppDynamics, and collaborate with development, infrastructure, and business teams to

Qualifications

• Strong Linux/Unix system administration experience.
• Experience with cloud platforms (AWS, Azure, GCP) and SQL/Oracle databases.
• Hands-on incident and change management in enterprise environments.

Responsibilities

• Provide advanced production support for critical business applications.
• Lead incident and change management with RCA.
• Monitor application health using SPLUNK, Grafana, AppDynamics.
• Collaborate with development, infrastructure, and business teams to improve operations.
• Maintain and optimize Linux/Unix environments and SQL/Oracle databases.
• Document procedures and best practices.

Skills

Linux/Unix administration

Cloud platforms (AWS/Azure/GCP)

Incident management

Change management

SQL/Oracle database

Monitoring and alerting

Tools

SPLUNK

Grafana

AppDynamics

Job description

Application Production Support JD: Experience Required : 6 + years Location: Bangalore Max Pay 16 LPA.

Job Summary

We are seeking an experienced Senior Systems Operations Engineer with 6+ years of experience in Application Production Support, Systems Operations, and Incident Management.

Key Responsibilities

• Provide advanced production support for critical business applications, ensuring high availability and performance.
• Lead incident and change management processes, including root cause analysis and resolution of production issues.
• Monitor application health using tools such as SPLUNK, Grafana, and AppDynamics.
• Collaborate with development, infrastructure, and business teams to drive continuous improvement in system operations.
• Maintain and optimize Linux/Unix environments and SQL/Oracle databases.
• Document operational procedures, troubleshooting steps, and best practices.

Required Skills

• Strong experience with Linux/Unix system administration.
• Experience with cloud platforms (OCP, AWS, Azure, GCP) Advanced proficiency in SQL and Oracle database management.
• Expertise in incident and change management within enterprise environments.
• Proven ability to analyse and resolve production issues efficiently.
• Hands-on experience with monitoring and alerting tools: SPLUNK, Grafana, AppDynamics.
• Excellent communication and collaboration skills.

Desired Candidate Profile

• 6+ years of experience in Application Production Support and Systems Operations.
• Proven experience managing mission-critical production environments.
• Strong expertise in Linux/Unix, SQL, Oracle Database, and monitoring tools.
• Demonstrated success in incident resolution, RCA preparation, and service improvement initiatives.
• Ability to work effectively in a fast-paced 16x7 production support environment.
• Exposure to AI tools and implementation as well Exposure to or experience working within an agentic platform model (automation, orchestration, and self-service capabilities)

Experience Level Senior Level