Application Support Team Lead _ Bangalore

Clover Infotech; Bengaluru, Bangalore Rural; Presencial; INR 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Clover Infotech in Bengaluru seeks a Team Lead for Application Support with extensive experience and proven leadership to guide the support team and manage critical incidents.

You will own end-to-end issue resolution, mentor team members, and coordinate with internal teams and vendors to meet SLA targets, while applying strong SQL, troubleshooting, and log-analysis skills.

Formación

• Strong verbal and written communication skills.
• Min 2 years experience of team handling.
• Strong knowledge of SQL and queries.
• Good troubleshooting and analytical skills.
• Understanding of Incident, Problem, and Change Management.
• Basic knowledge of Windows/Linux.
• Ability to analyse application logs and database errors.
• Knowledge of APIs/REST and web servers is an advantage.
• Experience in production support and SLA-based incident handling.
• Ability to handle critical production incidents with ownership and drive to closure.
• Provide regular updates to stakeholders until issue resolution.

Responsabilidades

• Lead the application support team and coordinate with internal teams and external vendors.
• Ensure timely resolution of production incidents and SLA adherence.
• Analyze logs and database errors to identify root causes and drive fixes.
• Communicate status updates to stakeholders and escalation paths.

Conocimientos

Team leadership

SQL

Query writing

Incident management

Problem management

Change management

Troubleshooting

Logs analysis

Windows/Linux

Web servers

REST APIs

SLA management

Coordination

Stakeholder communication

Ownership

Descripción del empleo

Team Lead Application Support:----

Total Experience: 10 years

Relevant: 6+years and 2 years exp team handling

Location: Bangalore

• Good verbal and written communication skills.
• Min 2 years experience of( handing the team )
• Strong knowledge of SQL, including writing basic to intermediate queries (SELECT, JOIN, GROUP BY, Subqueries, UPDATE, DELETE, etc.).
• Good troubleshooting and analytical skills to identify, isolate, and resolve application issues.
• Understanding of application support processes, including Incident, Problem, and Change Management.
• Basic knowledge of Windows/Linux operating systems.
• Ability to analyse application logs and database errors.
• Basic understanding of web servers (IIS/Apache/Tomcat) and application architecture.
• Knowledge of APIs, REST services, and related troubleshooting tools will be an added advantage.
• Experience in production support and SLA-based incident handling.
• Ability to handle critical production incidents with confidence and ensure timely resolution.
• Strong sense of ownership candidates should take end-to-end responsibility for issues assigned to them, coordinate with internal teams as well as external vendors wherever required, perform continuous follow-ups, and drive the issue to closure rather than only forwarding or escalating it.
• Ability to provide regular updates to stakeholders and ensure effective communication until the issue is fully resolved.