Senior Analyst - Vendor Master(MDM)

EY; Pune District; Sur place; INR 500 000 - 900 000; Plein temps

Résumé du poste

EY in Pune, India is seeking a data operations professional to manage master data activities across customer, material, vendor and finance domains. The role emphasizes accurate, timely updates, adherence to SLAs and robust audit trails.

You will run quality metrics, resolve daily cases, document supplier research, and support digitalisation and process improvements across the end-to-end workflow. The position involves global liaison by phone and email, proactive issue resolution, and

Responsabilités

• Deliver addition, change and de-activation of master data records per SLAs
• Maintain data input consistent with data standards and completeness
• Run data performance reports for quality measures (completeness, consistency, uniqueness, accuracy)
• Resolve daily cases promptly while following all control processes
• Complete supplier research and document results
• Make calls to representatives across organisations globally at all levels
• Perform follow-up checks via email and in finance systems; maintain audit trail for due diligence
• Proactively resolve issues in cases; liaise with partners, vendors and internal FBT teams
• Contribute to process improvements on vendor/customer callbacks; support digitalisation
• Identify and implement master data management process requirements
• Track and resolve outstanding master data issues; escalate per triggers for solutions
• Identify and improve trends in process performance weaknesses
• Manage shared mailbox and tracker
• Perform other admin tasks in callbacks space
• Perform other data operations-related activities as required
• Contribute to data enrichment in the Data sub-tower on CI cycle

Description du poste

• Ensure the accurate and timely delivery of addition, change and de-activation of master data records in accordance with SLAs. Types of records include but not limited to customer master, material master, vendor master and finance master.
• Ensure data input is consistent with the data standards and meets the required levels of completeness.
• Run Data performance reports for the key quality measures of completeness, consistency, uniqueness, and accuracy.
• Work to resolve daily cases allocated in a timely manner, whilst ensuring that all control processes are followed.
• Ensure that all supplier research and searches are completed and clearly documented.
• Execute telephone calls to representatives in a variety of organisations across the globe and at all levels of seniority.
• Complete follow up checks via email and in finance systems and ensure that there is an adequate audit trail to demonstrate that proper due diligence has been applied at all stages of the case.
• Be proactive in resolving any operational issues or delays with the case, liaising with business partners, vendors and internal FBT teams.
• Participate actively in process improvements on vendors/customer call back processes including innovations through digitalisation and process improvements.
• Identify and implement process and solution requirements for the master data management process.
• Regularly track and resolve outstanding master data management issues. Based on agreed trigger points, further expedite to higher levels of authority for solution or direction and feedback.
• Identify and contribute to the improvement of defective trends or areas of process performance weakness in the end to end process.
• Help manage a shared mailbox and tracker.
• Perform other admin related tasks in the call backs space.
• Perform other data operations-related activities as required.
• Contribute towards the data enrichment process for the Data sub-tower on a continuous improvement cycle.