Team Lead - Master Data Management

RPM Global Business Capability Center; Coimbatore District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

RPM Global Business Capability Center in India seeks an senior Master Data Management professional to manage end-to-end master data processes for customers, vendors, and employees, including T&E governance. You will ensure data accuracy, governance compliance, and SLA adherence, while driving process improvements and audits.

The role requires 10+ years in MD Mgt, a finance/accounting background, and Concur experience in a multinational environment.

Qualifications

• Bachelor’s degree in finance or accounting is required.
• Minimum 10+ years of experience in Master Data Management.
• Concur (Travel and Expenditure) processes in a multinational environment.
• Experience in finance or accounting functions including escalations reporting in Master Data Management and related functions.

Responsibilities

• Manage end-to-end Customer, Vendor, and Employee Master Data processes, including Travel & Expense administration, governance, and compliance.
• Ensure data accuracy, completeness, consistency, and compliance with data governance standards.
• Review, validate, and approve complex master data requests while meeting SLAs.
• Conduct data quality audits and perform root cause analysis to fix data integrity issues.
• Implement corrective and preventive actions to improve master data quality and reliability.
• Identify process gaps and implement standardization to improve data quality and efficiency.
• Drive continuous improvement and support digital transformation and automation projects.
• Develop, maintain, and improve process documentation and governance controls.
• Serve as the primary escalation point for data governance matters.
• Prepare operational, governance and performance reports for management review.
• Analyze trends, identify improvement opportunities, and provide actionable recommendations.
• Ensure compliance with internal controls, corporate policies, and audit requirements; support audits with documentation and evidence.
• Identify risks related to master data inaccuracies and implement mitigation measures to strengthen governance.
• Ensure meeting KPI targets with high quality at all times.
• Focus on process improvement and elimination of non-value-added steps.

Skills

Data governance

Data quality

Process improvement

Root cause analysis

Master Data Management

T&E processes

Compliance

Documentation

Education

Bachelor’s degree in finance / accounting

Tools

Concur

Job description

Role & responsibilities

• Managed end-to-end Customer, Vendor, and Employee Master Data processes, including Travel & Expense (T&E) administration, governance, and compliance.
• Ensure data accuracy, completeness, consistency, and compliance with established data governance standards.
• Review, validate, and approve complex master data requests while meeting defined service level agreements (SLAs).
• Conduct data quality audits and perform root cause analysis to identify and resolve data integrity issues.
• Implement corrective and preventive actions to improve master data quality and reliability.
• Identify process gaps and implement standardization initiatives to enhance data quality and operational efficiency
• Drive continuous improvement initiatives, support digital transformation and automation projects to reduce manual effort and improve service delivery
• Develop, maintain, and continuously improve process documentation and governance controls
• Serve as the primary escalation point for customer, vendor, employee, and data governance matters
• Prepare operational, governance and performance reports for management review
• Analyse trends, identify process improvement opportunities, and provide actionable recommendations
• Ensure compliance with internal controls, corporate policies, and audit requirements. Support
• internal and external audits by providing process documentation and audit evidence.
• Identify risks related to inaccurate or incomplete master data and implement mitigation
• measures and strengthen governance frameworks to improve compliance and business risk management
• Ensure to meet KPI targets with high quality all the time
• Focus on process improvement initiatives and reduce non-value adds from the process.

Preferred candidate profile

• Bachelors degree in finance / accounting.
• Minimum 10+ years of experience in Master Data Management
• Concur (Travel and Expenditure) processes in a multinational environment.
• Experience in finance or accounting functions including escalations reporting in Master Data Management and related functions.