Analyst MDM

Carrier; Hyderabad; Vor Ort; INR 700.000 - 1.100.000; Vollzeit

Zusammenfassung

Carrier is seeking a master data specialist to manage customer, vendor, and business partner records. You will validate requests from ServiceNow and SAP MDG workflows, ensure data completeness, run duplicate checks, and perform compliance validations.

You will maintain audit trails, coordinate with Finance, IT, and regional teams, and escalates risks as needed. The role requires strong attention to data accuracy and governance.

Qualifikationen

• Experience in master data governance and data quality controls.
• Familiarity with ERP master data across SAP or non-SAP systems.
• Knowledge of compliance checks related to data management.

Aufgaben

• Process master data requests for Customer, Vendor, and Business Partner records.
• Validate requests from intake channels like ServiceNow, SAP MDG workflows, or email channels.
• Ensure all mandatory data fields are complete before processing.
• Perform duplicate checks using key data points such as names, addresses, tax and bank details.
• Conduct compliance checks including VAT validation and SOX-related checks.
• Maintain master data records in SAP and ERP systems.
• Ensure sensitive changes follow approval and verification procedures.
• Coordinate with stakeholders to resolve missing information and approval gaps.
• Collaborate with Finance, Procurement, Tax, IT, and regional teams to complete requests.
• Maintain audit trails by updating ticket notes and attachments.
• Monitor queues and SLA targets for timely processing.
• Support quality reviews, data cleansing, and governance activities.
• Escalate risks and issues to team leads.
• Assist with SOPs and knowledge articles for processes.
• Report on operational metrics like request volume and aging.

Tools

SAP MDG

SAP ECC

SAP S/4HANA

BAAN

JDE

Oracle

Jobbeschreibung

Key Responsibilities

• Process Customer, Vendor, and Business Partner master data requests, including creation, modification, extension, blocking, unblocking, and deactivation of records.
• Review and validate incoming requests from approved intake channels such as ServiceNow, SAP MDG workflows, email-based request channels, or other authorized business systems.
• Confirm that request forms, supporting documents, approvals, tax details, banking details, address information, and other mandatory data fields are complete and accurate before processing.
• Perform duplicate checks using key data points such as legal name, trading name, address, tax registration number, VAT/GST number, bank details, and existing Business Partner or account numbers.
• Execute required compliance and control checks, including denied party screening, MK Denial screening, VAT validation, IBAN or bank validation where applicable, SOX-related checks, and audit-support validations.
• Maintain master data records in SAP ECC, SAP S/4HANA, SAP MDG, BAAN, JDE, Oracle, or other relevant ERP systems based on business scope and access.
• Ensure sensitive changes such as bank details, payment information, name changes, address changes, tax changes, and unblock requests follow appropriate approval, independent verification, callback, or quality review procedures.
• Coordinate with requestors and business stakeholders to resolve missing information, incorrect documentation, approval gaps, discrepancies, and process exceptions.
• Work closely with Finance, Accounts Payable, Accounts Receivable, Procurement, Sales, Credit, Tax, Compliance, IT, and regional business teams to support timely request completion.
• Maintain proper audit trails by updating ticket notes, attaching evidence, documenting decisions, and ensuring all processing steps are traceable.
• Monitor assigned queues, tickets, service requests, and workflows to ensure timely completion within agreed SLA targets.
• Support quality reviews, rework reduction, data cleansing, annual review, duplicate remediation, and master data governance activities.
• Escalate process risks, compliance concerns, system issues, policy gaps, delayed approvals, and recurring data quality issues to the team lead or operations lead.
• Support preparation and maintenance of SOPs, desktop procedures, job aids, knowledge articles, trackers, and process documentation.
• Assist with reporting of operational metrics such as request volume, aging, SLA performance, quality scores, duplicate trends, open-ticket status, and rework drivers.

Carrier is An Equal Opportunity/Affirmative

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.