Senior Analyst- Order Management

Marsh McLennan; Dadri; Hybrid; INR 500,000 - 800,000; Full time

Benefits offered by this job

Medical insurance

Accident insurance

Group life Insurance

Transport provided

Job summary

Marsh McLennan in India seeks a Senior Analyst for Order Management (B2) to own order booking, invoicing, and access provisioning across career products. You will verify requests from sales and process them in GPOS, supporting regions across Asia Pacific, EMEA, North America and Latin America.

The role requires 1–2 years of experience, strong MS Office skills, excellent English communication, and sharp analytical abilities.

Qualifications

• 1–2 years of experience in a professional organization.
• Excellent command of MS Office applications (MS Excel, MS Word).
• Exceptional English communication skills.
• Problem solving ability with attention to detail.
• Ability to multitask and be a self-starter.
• Strong analytical skills with high accuracy.

Responsibilities

• Book customer orders after cross-checks and SOPs.
• Follow SOPs and adapt to process updates.
• Respond to customer queries via email and calls promptly.
• Provide excellent customer service to customers.
• Demonstrate critical thinking and analytical capacity.
• Work well independently and in a team; rotate shifts as needed.

Skills

MS Excel

MS Word

English fluency

Analytical thinking

Multitasking

Problem solving

Education

Graduate

Tools

MS Office

Job description

Senior Analyst Order Management (B2)

What can you expect?

This position is with Order Management (Career Delivery) team within Career line of business. OM team takes care of end-to-end order booking/invoicing and access granting for the career products. We verify, validate and process requests received from sales consultants and support them with processing it in GPOS and fulfilling it through different platforms. It is a global team; provide support to multiple regions such as Asia Pacific, EMEA, North America and Latin America.

What is in it for you?

• Medical insurance, personal accident insurance, group term life insurance from the day you join us
• Holidays as per location
• Shared Transport (Provided the address falls in service zone)

We will count on you to:

• Responsible for booking Customer Orders after doing all cross checks.
• Strictly follow SOP & adhere to process updates.
• Respond to customer query through email, calls in a timely manner.
• Provide excellent customer service to our customers.
• Responsible to demonstrate capacity for critical thinking and analysis.
• Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
• Candidate should be comfortable with rotational shift.

What you need to have:

Knowledge & Skills

• Minimum 1-2 years experience in a professional organization
• Excellent command on MS Office applications (MS-Excel, MS-Word)
• Exceptional English Communication Skills
• Problem solving ability and attention to detail.
• Ability to multitask, self-starter.
• Excellent analytical skills and high focus on accuracy

Education:

• Any graduate

What makes you stand out?

• Exceptional Communication Skills
• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Ability to multi-task and prioritize time effectively
• Flexibility to work in rotational shifts.