Associate Customer Support Representative

Randstad; Pune District; Hybrid; INR 350,000 - 600,000; Full time

Benefits offered by this job

Pickup & Drop

Hybrid work model (3 days office, 2 at

Job summary

Randstad in Pune Magarpatta is hiring an Associate Customer Support Representative for Order Management. This hybrid contract role (3 days in office, 2 days from home) runs for 1 year with Randstad Payroll, based on performance it may extend.

Immediate joiner required with good communication skills. The role involves managing purchase orders, ERP-based processing in MFGPRO/Siebel C360, and close coordination with customers and operations.

Qualifications

• Order management knowledge across PO lifecycle
• Experience with ERP systems and purchase order processing
• Strong data entry and proofreading skills
• Proficient in Microsoft Excel and email correspondence
• Experience with CRM/ERP tools like MFG/PRO, Siebel C360, and Oracle ERP

Responsibilities

• Oversee and own order sources which are Site-specific mailboxes and customer portals to obtain Purchase orders.
• Receives, reviews, and completes selected POs and PO modifications in ERP systems following defined processes.
• Process or load orders from customers in ERP systems like MFGPRO or Siebel C360 with high accuracy.
• Highlight price/location/discrepancies to stakeholders and request amended POs.
• Analyze and complete Change Order Requests.
• Expedite orders to prevent downtime and process emergency shipments promptly.
• Provide product information or leverage internal resources to fulfill requests.
• Update SOs to reflect PO dates for indent sales orders.
• Communicate status, pricing, and shipment details to customers in a timely manner.
• Train new hires and share process knowledge; suggest improvements.

Skills

Order Management

Schedule Management

Excel

Email correspondence

ERP/Salesforce

Order management cycle

Tools

MFGPRO

Siebel C360

Oracle ERP

Power BI

QlikView

Salesforce

Job description

Job Title- Associate Customer Support Representative

Role- Order Management

Location -Magarpatta Pune

Contract Job with Randstad Payroll for 1 year as per performance it will be extended .

Hybrid - 03 Days work from office 02 Days work from Home

Pick and Drop Facility Provide

Interview will be video call

Immediate Joiner Required with Good Communication skill .

Job Location - Pune Magarpatta

05 Days Working -

Shift Time - 2:30 pm to 11:30 pm

Relevant Skills and Experience

• Order Management (1 to 5 years)


• Schedule Management


• Proficiency in Excel and email correspondence


• Experience with office work, including ERP/Salesforce


• Understanding/Experience of the complete Order Management cycle

Role & responsibilities

• A.Oversee and own order sources which are Site-specific mailboxes and customer portals to obtain Purchase orders.


• B. Receives, reviews, and completes selected Purchase Orders (PO) and Purchase Order modifications in the various ERP systems by following the processes defined and tools provided.


• C. Complete order requirements and check the price and quantity of each item listed and then Process or load orders from customers in ERP systems like MFGPRO or Siebel C360 with a high level of attention to detail.


• D. Highlight any discrepancy in price, ship to locations, legal entity, etc. to customer/site stakeholders and ask for an amended PO.


• E. Analyses, qualifies, and completes Change Order Requests


• F. Expedites orders to prevent customer line-downs or machine downtime. Processes emergency and/or expedited orders and shipments in a timely manner.


• G. Provides product information or leverages internal resources to fulfill requests.


• H. Update SOs to reflect the date of corresponding POs for indent sales orders.


• I. Proves to be highly accurate, reliable, and timely on activities delegated by the Sites.


• J. Maintains accurate and organized order files, and order acknowledgments.


• K. Proactively communicates in a timely manner with external customers about the order verification, order status, pricing, and shipment status.


• L. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs, and communicate special handling requests.


• M. Archive Purchase order Sales order acknowledgment in a central repository to fulfill compliance requirements.


• N. Process orders and quotes in accordance with service-level agreements with site stakeholders.


• O. Work toward achieving a high level of internal and external customer satisfaction and always ready to adapt as per customers' requirements.


• P. Promotes customer satisfaction and achieves cycle time reduction through team-based problem-solving.


• Q. Fosters an environment that promotes goals and philosophy, encourages continuous improvement, and builds stakeholder relationships.


• R. Should have experience working in rotational or fixed night shifts.


• S. Should be able to Multitask and efficiently maneuver through different processes


• T. Should be able to train and impart process knowledge to the new hires.


• U. Should be able to suggest process improvement ideas.


• V. Should be able to support non-core but important various reports to sites & stakeholders.


• W.Should be able to act as a SPOC for micro sub-processes.

Experience in Customer Service, Call center atmosphere and or Materials related field.

• 1. Understanding of business processes & systems


• 2. Data entry skills, including proofreading


• 3. Knowledge of ERP (Oracle), business intelligence platforms (Power BI, QlikView), order management (including MFG/PRO & Pharos) software programs


• 4. Microsoft office (Excel, Word, PowerPoint


• 5. Keyboarding skills required typing and 10-key. Minimum speed 35 WPM


• 6. Solid understanding of markets (customers, end customers, and competitors) and how our products service those markets.


• 1. Organization and time management skills


• 2. Mathematical skills


• 3. Reasoning ability


• 4. Phone skills and customer communication skills


• 5. Phone skills and customer communication skills


• 6. Out-of-the-box thinking


• 7. Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities.


• 8. Understanding ofBusiness Excellence Award (EBEA) requirements