Delivery Operations Team Lead

Accenture in India; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Accenture in India is seeking a Delivery Operations Team Lead with 7–11 years of experience in Order Management. The role focuses on transforming order management processes, from order creation to fulfillment and billing, while leading a small team and coordinating with cross-functional groups.

You will analyze order failures and delays, implement corrective actions, and drive end-to-end resolution with client and internal teams. Rotational shifts may be required.

Qualifications

• Bachelor's degree or equivalent in any discipline.
• 7–11 years of experience in order management/Delivery ops roles is typical.
• Strong understanding of order-to-cash processes and B2B revenue engines.

Responsibilities

• Transform sales to a future-ready B2B revenue engine.
• Lead design, build and implementation of best practices on process, organization, and technology for Order Management from order creation to fulfillment.
• Analyze root causes of order failures, delays, and revenue leakages; drive corrective actions and cross-functional resolution.
• Manage day-to-day workload and provide escalation handling; coordinate with cross-functional teams and client stakeholders.
• Possibly work in rotational shifts as required.

Skills

Order Management

Education

Graduation

Job description

Skill required:

Order Management - Order Management

Designation:

Delivery Operations Team Lead

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Transforming sales to become a future-ready and digital B2B revenue engine.
• The team helps assess design build and implement best practices on process organization and technology to create execute and run a collaborative sales and support roles
• Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.
• Includes Distributed Order Management for both on-line and physical network management. What are we looking for?
• Primary skill - Order Management - P4
• The Team Leader role reflects a first level of process supervision and oversight. Sometimes referred to as Supervisoror Assistant Manager, this role manages daytoday workload and firstlevel process escalation and reviews processes for accuracy and timeliness. Analyse root causes of order failures, fulfilment delays, and revenue leakages; drive corrective and preventive actions, Lead endtoend resolution of escalated order issues involving cross-functional teams . 5+ years of experience. Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems.
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
• The person would require understanding of the strategic direction set by senior management as it relates to team goals.
• Primary upward interaction is with direct supervisor.
• May interact with peers and or management levels at a client and or within Accenture.
• Guidance would be provided when determining methods and procedures on new assignments.
• Decisions made by you will often impact the team in which they reside.
• Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
• Please note that this role may require you to work in rotational shifts