Manager- OMS

Happilo International; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Happilo International is seeking a Manager – Order Management System (OMS) to oversee end-to-end order processing for multiple channels in a fast-paced FMCG setting. The role requires coordinating across Sales, Logistics, Finance, and Warehouse teams to ensure accurate, timely order fulfilment and strong customer service levels.

You will act as the OMS subject matter expert, drive process improvements, and collaborate with IT/ERP teams for system enhancements and UAT testing.

Qualifications

• Bachelor's degree in supply chain, Operations, Commerce, or related field.
• 8 years of experience in Order Management / Inventory & Warehouse / Supply Chain operations (FMCG preferred).
• Experience handling multi-channel orders (GT, MT, E-commerce, Institutional) is an advantage.

Responsibilities

• Oversee end-to-end order lifecycle from order receipt to delivery and billing through OMS.
• Ensure accurate order entry, validation, allocation, invoicing, and closure as per SLAs.
• Monitor daily order flow, backlog, and exception management.
• Coordinate with IT/ERP teams for OMS enhancements, issue resolution, and UAT testing.
• Coordinate with inventory and logistics teams to ensure timely dispatch and delivery of orders.
• Liaise with Sales, Planning, Warehouse, Logistics, Finance, and Customer Service teams to ensure seamless order execution.
• Track and analyze KPIs such as OTIF, order accuracy, fill rate, backlog, and customer complaints.
• Prepare daily/weekly/monthly OMS dashboards and management reports.
• Ensure compliance with company policies, trade schemes, taxation norms, and statutory requirements.

Skills

OMS / ERP systems

Analytical skills

Stakeholder management

Attention to detail

Fast-paced environment

Education

Bachelor's degree in supply chain, Operations, Commerce, or related field

Tools

SAP

Oracle

D365

Job description

Job Purpose

The Manager OMS will be responsible for managing end-to-end order processing through the Order Management System, ensuring accurate, timely, and compliant order fulfillment across all channels. The role plays a critical part in improving customer service levels, order accuracy, and coordination between sales, logistics, finance, and warehouse teams in a fast-paced FMCG environment.

Key Responsibilities:

Order Management & Fulfilment:

• Oversee end-to-end order lifecycle from order receipt to delivery and billing through OMS.
• Ensure accurate order entry, validation, allocation, invoicing, and closure as per SLAs.
• Monitor daily order flow, backlog, and exception management.
• Manage order prioritization based on demand, stock availability, and customer commitments.

System & Process Management

• Act as the key OMS super-user; ensure system accuracy and adherence to SOPs.
• Identify system gaps, process inefficiencies, and drive continuous improvement initiatives.
• Coordinate with IT/ERP teams for OMS enhancements, issue resolution, and UAT testing.
• Ensure master data accuracy (customer, pricing, routes, credit limits).

Coordination with Inventory and Logistics:

• Coordinate with inventory teams to ensure product availability and accurate stock levels.
• Work closely with logistics and warehouse teams to ensure timely dispatch and delivery of orders.
• Manage backorders, order prioritization, and allocation based on inventory status and customer requirements.

Cross-Functional Coordination

• Liaise with Sales, Planning, Warehouse, Logistics, Finance, and Customer Service teams to ensure seamless order execution.
• Resolve order-related issues including stock shortages, delivery delays, pricing discrepancies, and credit blocks.
• Support sales teams with order visibility, delivery commitments, and escalation handling.

Performance Monitoring & Reporting

• Track and analyze KPIs such as OTIF, order accuracy, fill rate, backlog, and customer complaints.
• Prepare daily/weekly/monthly OMS dashboards and management reports.
• Support audits and compliance requirements related to order processing.

Customer Service & Compliance

• Ensure high customer satisfaction by meeting delivery timelines and service expectations.
• Handle key customer escalations professionally and proactively.
• Ensure compliance with company policies, trade schemes, taxation norms, and statutory requirements.

Team Support & Development

• Guide and support executives handling order processing.
• Ensure team adherence to processes and service benchmarks.
• Participate in training, onboarding, and process documentation.

Key Skills & Competencies

• Strong understanding of FMCG order-to-cash processes
• Hands-on experience with OMS / ERP systems (SAP, Oracle, D365, or similar)
• Excellent analytical and problem-solving skills
• Strong stakeholder management and coordination abilities
• High attention to detail and process orientation
• Ability to work in high-volume, fast-paced environments

Qualifications & Experience

Bachelor's degree in supply chain, Operations, Commerce, or related field

8 years of experience in Order Management / Inventory & Warehouse / Supply Chain operations (FMCG preferred)

Experience handling multi-channel orders (GT, MT, E-commerce, Institutional) is an advantage